Smart service department provides great customer service and today was another great experience.
10/5/2024
Rachael W. VERIFIED CUSTOMER
Joel was awesome and helped me choose my new tires. Great service!
10/4/2024
Brian B. VERIFIED CUSTOMER
Extremely competent thorough and knowledgeable . Understood what my goals were and met them. Explained answers to questions
10/4/2024
Veronica D. VERIFIED CUSTOMER
Sean was great. Clear and honest communication. Excellent service.
10/4/2024
Laurent S. VERIFIED CUSTOMER
Yeah, Joey was pretty helpful this morning. He pointed out that I need new tires soon and gave me pricing on a set.
10/4/2024
Cindy G. VERIFIED CUSTOMER
Made appointment on line and the web site automatically populated the request as a drop off and there was no way to change it. In comments I wrote that I would be waiting for the car. The comment was ignored and when I arrived at the dealership they expected I would drop the car off. We were ready to leave and the staff did everything they could to
Handle our service quickly but unfortunately it still took almost two hours to have our 5000 mile service completed. You should fix your web site or warn customers that only drop off service appointments are available on line. I will remember this when I purchased see my next vehicle.
10/4/2024
Robert O. VERIFIED CUSTOMER
I brought my car in to see why my horn doesn’t work. After receiving the estimate and paying my bill I got to my car and the horn still didn’t work. Greg the tech tested with the same result. He informed me it would be another hour to diagnose the issue. I’m not sure why they didn’t test the horn before telling me it was fixed. I left upset. For some reason I don’t know the horn did start working an hour later.
10/4/2024
Beau B. VERIFIED CUSTOMER
Thank you!
10/4/2024
Diane B. VERIFIED CUSTOMER
I really appreciate that Toyota ‘did right by us’ in covering this repair to the cable that connected to the seat lock (that allows one to disengage lock for putting seat flat for hauling) & housing. I appreciate the technician’s (Paul?) thorough explanation and effort in getting this taken care of. Thank you!
10/4/2024
Kenneth M. VERIFIED CUSTOMER
Good job
10/4/2024
Mary W. VERIFIED CUSTOMER
Great service.
10/4/2024
Peter G. VERIFIED CUSTOMER
Other than having to wait a couple of days for the repair to be finished, I was satisfied with Service Dept’s professionalism, courtesy and helpfulness.
10/4/2024
Mirna V. VERIFIED CUSTOMER
Gracias por atendernos en español Gregario es muy amable
10/4/2024
Kristen B. VERIFIED CUSTOMER
I was never notified when my car was ready to be picked up.
10/4/2024
David G. VERIFIED CUSTOMER
Super efficient and staff explained everything clearly and thoroughly.
10/4/2024
Harry F. VERIFIED CUSTOMER
Eric was fantastic. He was professional and easy to talk to at the same time. I hope the next time I need service he could be the one that helped me.
10/4/2024
Darren J. VERIFIED CUSTOMER
Very Efficient ROT !!!!
10/4/2024
Rob S. VERIFIED CUSTOMER
Greg was great - very helpful.
10/4/2024
Nadia W. VERIFIED CUSTOMER
Everything went very smooth. Waited only 25 min. For my 10,000 mile check!