Jesse was my savior! I had bought a new RAV4 hybrid at a different dealership and the Apple CarPlay never worked on it. I took it in twice to the other dealer, had multiple sessions with the Toyota Brand Engagement Center Reference #****-****-xxxx34, and many calls to Apple tech support. No one could help me and basically acted like it was my fault it didn’t work. I eventually tried pairings7 different iPhones . My iPhone worked fine in a rental. Jesse was the first person who actually listened and had them run diagnostics. Sure enough, the radio was faulty. He ordered a new one, and finally, 6 months after I drove my new car home, I finally have a working CarPlay. I was feeling bad about Toyota but thanks to Jesse, I’m finally a happy customer. I will buy my next car at Smart!
10/3/2024
Eileen M. VERIFIED CUSTOMER
Keep up the good work!
10/3/2024
Sergiy A. VERIFIED CUSTOMER
Great job very happy
10/3/2024
Curt M. VERIFIED CUSTOMER
Joel did an excellent job explaining the service options
10/3/2024
Daniel L. VERIFIED CUSTOMER
Eric was awesome. He explained everything very well, and went over everything in detail. He was very friendly and helpful. And everything was taken care of quite quickly
10/3/2024
Mary K. VERIFIED CUSTOMER
Great customer service!
10/3/2024
Carol C. VERIFIED CUSTOMER
The service was completed in a timely manner. The car was also checked for any other needed maintenance.
10/3/2024
Gregory M. VERIFIED CUSTOMER
Excellent and quick service
10/3/2024
Donna D. VERIFIED CUSTOMER
Service was performed quickly. Service advisor and member checking me in were both courteous and friendly.
10/3/2024
John R. VERIFIED CUSTOMER
Very helpful!
10/3/2024
Thomas T. VERIFIED CUSTOMER
Your whole team is great!
10/3/2024
Satoshi K. VERIFIED CUSTOMER
In doing the service, they totally failed to notice that the exhaust support brackets have rusted off, allowing the exhaust to rest and vibrate on the support beam. This should have been noticed when doing the work on the heat shield but also when the car was started up again.
10/3/2024
Elizabeth C. VERIFIED CUSTOMER
In the past a service rep would talk to me about what needed to be done. I was given a cost estimate. This time it was really rushed. Talked to rep outside facility where it was hard to hear. No cost estimate.
Not your usual kind of service appointment.
10/2/2024
Christina L. VERIFIED CUSTOMER
Ian was very helpful and easy to work with.
10/2/2024
John M. VERIFIED CUSTOMER
Mallory was very knowledgeable and accommodating to my needs
10/2/2024
George M. VERIFIED CUSTOMER
Someone forgot to replace oil cap. I didn't notice until I stopped for gas in Hayward. Oil everywhere.
10/2/2024
Donald T. VERIFIED CUSTOMER
Jesse got a pressing issue with my vehicle handled quickly and efficiently, no hassle and very straightforward! Very much appreciated!!!
10/2/2024
Linda L. VERIFIED CUSTOMER
Always great service
10/2/2024
Dorene P. VERIFIED CUSTOMER
As always, I received professional and thorough service.
10/2/2024
Christine S. VERIFIED CUSTOMER
Greg went out of his way. He was sincere and kind and helped me figure out a way to both get a better price for my repair and not have to make multiple trips to the dealership, which goes a long way when you're a mom with two young kiddos at home. Gerg was wonderful. Period.