It took me going to another dealership for the sakes agent to finally offer me a car. I’ve called, emailed, texted and left voicemails. Nothing until I went to another car dealership. That is not good customer service.
9/30/2024
Michael B. VERIFIED CUSTOMER
Mallory went out of her way to make my experience as easy as possible. She makes it possible for me to bring my vehicle in for service without feeling nervous or anxious because I know I will be treated respectfully and fairly.
9/30/2024
Daryl H. VERIFIED CUSTOMER
Bryce is always friendly and knowledgeable!
9/29/2024
Brian S. VERIFIED CUSTOMER
Was told brake flush was due on 5/25/24 and did so. Saturday 9/28/24 my wife Michelle arrived at Smart for an oil change and was told the brake fluid needed flushing. This was NOT needed.Charged $136.00 that was unnessary
9/29/2024
Angela K. VERIFIED CUSTOMER
Thank you for everything and getting things done so I could pick up my kids on time!
9/29/2024
Kenneth K. VERIFIED CUSTOMER
Separate the service and trade in question
9/29/2024
Amanda H. VERIFIED CUSTOMER
They said that my hub cap was broken when they removed it and that it should be fine if they put it back on, it didn’t even make the drive home. I find it a little interesting that was fine until they touched it and now it’s broken. I had to go in the following day to get it fixed
9/28/2024
Robert B. VERIFIED CUSTOMER
Everything worked out fine
9/28/2024
Kevin M. VERIFIED CUSTOMER
Received an email “great news Kevin” when nobody came through and nothing was accomplished or any results or help on a cracked Sequoia frame.
Very disappointing
9/28/2024
Donald T. VERIFIED CUSTOMER
Joey went above and beyond to get my vehicle completed.
9/28/2024
Samuel B. VERIFIED CUSTOMER
Thank you
9/28/2024
John K. VERIFIED CUSTOMER
Very honest and straightforward. Suggested our two air filters were not ready to be replaced yet and didn’t push us on any unnecessary maintenance costs. Explained the summary of the maintenance checks and helped us keep the bill to only what we really needed. Above and beyond!
9/28/2024
Jim C. VERIFIED CUSTOMER
Ian Spencer was outstanding. My final cost was reduced almost
$1400 due to discounts & his service people working extra to get the job done. Kudos!
I give Ian 10 stars.
Jim C
9/28/2024
Kevin K. VERIFIED CUSTOMER
ARRIVED WITH NO APPOINTMENT. BUT FOUND OUT THAT AN APPOINTMENT WOULD HAVE HELPED. FORTUNATELY, AM RETIRED AND DID NOT MIND THE 1.5 HOUR WAIT SINCE STILL COVERED UNDER LEASE SERVICE PLAN. ALL IS GOOD.
9/28/2024
Jonathan D. VERIFIED CUSTOMER
Friendly and pleasant.
9/28/2024
Meredith G. VERIFIED CUSTOMER
Fast and efficient. Car runs great!
9/28/2024
Daniel S. VERIFIED CUSTOMER
Eric was very kind, efficient and knowledgeable
9/28/2024
Patricia C. VERIFIED CUSTOMER
Very nice.
9/28/2024
Geneva M. VERIFIED CUSTOMER
David was wonderful and I am very happy with his help!
9/28/2024
Michael R. VERIFIED CUSTOMER
There is too much to say here and I would be happy to share more on a call but it all comes down to poor communication.