I called and scheduled an appointment for an oil change, and to disable the reverse beep in our 2012 Prius. I was charged for an oil change and tire rotation. I did not request a tire rotation (rotation was done 3000 miles prior) and the reverse beep was not addressed, and I had to make a second appointment for it.
9/28/2024
Richard J. VERIFIED CUSTOMER
Mallory was exceptional, and I look forward to working with her in the future.
9/28/2024
Myrna P. VERIFIED CUSTOMER
Eric was excellent, explained things thoroughly and had a great smile!
9/28/2024
Kevin P. VERIFIED CUSTOMER
Joel was very nice. He went over everything about the service. Very good personality.
9/28/2024
Morgan D. VERIFIED CUSTOMER
Jesse was wonderful to communicate with.
9/28/2024
Gwendolyn L. VERIFIED CUSTOMER
Justin was very methodical and patient explaining everything that was needed for my 60k mile service and was very communicative and kind. I am looking forward to working with him again.
9/28/2024
Amy D. VERIFIED CUSTOMER
Service was performed very quickly, which is appreciated. Eric was clear in his explanations of the service and the final charges. His customer service was exemplary!
9/28/2024
Sara P. VERIFIED CUSTOMER
Joel was very nice. The technician accidentally added a rotation service to my vehicle and Joel did his best to remedy the situation.
9/28/2024
Diane D. VERIFIED CUSTOMER
I am glad I decided on Toyota when I bought my vehicle. It’s a good vehicle, but I am treated very well and I am grateful for that..
9/28/2024
Jeannette B. VERIFIED CUSTOMER
I really like your speed in your service and your customer care!
9/27/2024
Geri G. VERIFIED CUSTOMER
Mallory has become my go-to service person at Smart Motors. She's terrific, really easy to work with and communicates very well. I have 3 cars from Smart Motors and we'll keep her pretty busy!
9/27/2024
Andrew B. VERIFIED CUSTOMER
We explained that the Back Up Camera has been out of alignment since our service on Aug 8 2023.
They insisted it was It's still no aligned straight for backing up.
Otherwise all seems well.
9/27/2024
Ron O. VERIFIED CUSTOMER
The service guy I had, made the visit a great experience.
Looking back, the only suggestion I would make, in my example,
There was a service charge to install my cabin filter, would
There have been another service charge to install my engine
Filter that he also showed me or just one service charge to do both filters. Had I clearly
Understood that only one service charge to do both I would have
Done both.
9/27/2024
Colin O. VERIFIED CUSTOMER
I had an electrical ABS issue with code C1407, and I wanted a by-the-book diagnostic. I explained this when scheduling the appointment and again when checking in. Regardless, the tech took a zero voltage reading at the end of the sensor and concluded that the sensor was bad. I had previously done my own diagnostic, ruled out the sensor, and concluded there was in fact an open or short in the wire harness. At this time I’m going to replace the sensor because it’s cheap and easy, but I don’t expect it to work. If it doesn’t work, I’ll expect to finally get a proper by-the-book diagnostic at no additional charge.
9/27/2024
John P. VERIFIED CUSTOMER
Terrific overall experience.
9/27/2024
Gwen E. VERIFIED CUSTOMER
I felt very good about the way I was treated.
9/27/2024
Michael M. VERIFIED CUSTOMER
Great job today!
9/27/2024
Michael L. VERIFIED CUSTOMER
It went great, thanks again.
9/27/2024
Catherine W. VERIFIED CUSTOMER
Excellent job , friendly and kept me aware of the progress on my service!
9/27/2024
John M. VERIFIED CUSTOMER
Nice job. We shall see if the steering is corrected thanks again.