Very helpful; all problems resolved, and not too pricey
2/20/2025
Leah G. VERIFIED CUSTOMER
Timely, efficient and thorough!
2/20/2025
John C. VERIFIED CUSTOMER
I wanted to thank you for the speedy response to my vehicle. I guess it really does matter to have an appointment.. in the past I have waited for hours and that’s why I chose to go elsewhere. I will remember to make appointments from here out thank you.
2/20/2025
Nallely S. VERIFIED CUSTOMER
Melissa H has been so wonderful helping with all the questions I have about my car. She for sure goes above and beyond to help her customers.
2/20/2025
Sara W. VERIFIED CUSTOMER
This has nothing to do with Mallory, she did an excellent job.
I was disappointed that there was no information given to me prior to my appointment on how long the service would take. I wasn’t given any options (drop off, wait, shuttle, loaner) when I scheduled the service. Luckily I had family able to pick me up, otherwise I would have been waiting for 6 hours. Any estimate prior to the appointment would have been helpful for planning.
2/20/2025
Linda F. VERIFIED CUSTOMER
Toyota Care is fantastic.
2/20/2025
Mary E. VERIFIED CUSTOMER
She was very kind understanding and helpful!
2/20/2025
Joan S. VERIFIED CUSTOMER
Melissa did a wonderful job keeping me informed of the cost of today’s service and when my car would be done.
I sincerely hope that Smart Motors repairs the customer car wash. It has been another great benefit of using Smart’s service department.
Thank you
2/20/2025
Teresa P. VERIFIED CUSTOMER
I think the USPS mail on the front passenger seat of my car was moved by the crew. I can’t seem to find the stack in my car. It was a stack including a seed catalog, utility bill, several envelope of junk mail. I left a message and have not heard back.
2/20/2025
Michael K. VERIFIED CUSTOMER
Everything with Justin has been great. He did a great job explaining everything and keeping me posted. The only thing that was frustrating was that I called Smart Motors to create my appointment initially, I had confirmation texts, and when I went in it was a debacle because no one had any record of my appointment. I’m happy I was still accommodated but I ended up up having to use PTO for work because I was late as a result of the mixup since it caused at least a 40 minute delay; the person who was setting me up in the loaner was caught off guard too. **** happens, but make sure your computer systems line up with your service department when someone makes an appointment. That’s all I got. Thanks for fixing my Rav.
2/19/2025
Alan F. VERIFIED CUSTOMER
She was great!
2/19/2025
Anna S. VERIFIED CUSTOMER
Mallory was professional, kind and very helpful. I appreciate her communication skills and her understanding of my vehicle. I would love for her to be there again for my next service!
2/19/2025
John G. VERIFIED CUSTOMER
The process was simple, quick & complete, good job!
2/19/2025
Kent K. VERIFIED CUSTOMER
Thank you. I appreciate the conversation that we had.