Miscommunication, but thank you for your Support. It was surreal...Crazy!
9/24/2024
Sherrie S. VERIFIED CUSTOMER
Mallory is very pleasant to be around and she is very helpful. I enjoyed being with her.
9/24/2024
Christine D. VERIFIED CUSTOMER
Melissa was pleasant, informative and efficient. It's my second time that she facilitated service for my vehicle and the experience was consistent with the first time.
9/24/2024
William M. VERIFIED CUSTOMER
Thank you. The staff were very pleasant and helpful.
9/24/2024
Katherine G. VERIFIED CUSTOMER
Helped me make sure I was able to use warranty.
9/24/2024
Kim V. VERIFIED CUSTOMER
The work was done quickly, smoothly, and the staff was very pleasant and helpful.
9/24/2024
Fei G. VERIFIED CUSTOMER
??????
9/24/2024
Bruce D. VERIFIED CUSTOMER
All went well. Noah was soundly professional.
9/24/2024
Michael B. VERIFIED CUSTOMER
He did well with my questions at the end of the service.
9/24/2024
Carolyn M. VERIFIED CUSTOMER
Ian went above expectations with his service. His explanation of what was wrong with my vehicle’s air conditioner was clear and easy to understand. He understood my comments and questions and was cooperative in setting a work schedule that worked with my needs. I was fortunate that Ian was my service advisor.
9/24/2024
Josh S. VERIFIED CUSTOMER
Excellent and friendly service staff who helped assess my issue.
9/24/2024
Robert F. VERIFIED CUSTOMER
Glad your team is doing great work.
9/23/2024
Natalie K. VERIFIED CUSTOMER
I appreciate being able to pre-schedule the appointment. I will definitely do that again for future service appointments. Everything was very efficient at the appointment.
9/22/2024
Andrea L. VERIFIED CUSTOMER
Really appreciated his professionalism!
9/22/2024
Mary M. VERIFIED CUSTOMER
I know Saturdays are busy at Smart Motors. When I dropped my car off, the expectation was that it would be a 1-1/2 hour wait and then 30 minutes after that to service my car. When I returned at 10:30, my car was in the bay being worked on and it appeared they were finishing it up when I let the folks at the desk know I was there. After 30 minutes passed, I checked on the status and was told the car was in “QC” (no longer in the bay). After another 1-1/2 hours, I checked again and apparently my paperwork had been filed and nobody notified me the car was ready (even though my app told me it was, but I was dismissed when I asked about that.) SUPER frustrating to wait unnecessarily for 1-1/2 hours. Toyota set the expectation correctly (my car was ready before 11 AM) but I sat there until 12:30 due to negligence.
Other than that, I was satisfied with the actual servicing of my car and with the thoroughness with which the team checks the condition of the car. I appreciate that. I know your team works hard, and I’m not sure how my situation could have been avoided. I did my part to let them know I was there, and then followed up twice as to the status. Human error - it happens.
9/22/2024
Tou Y. VERIFIED CUSTOMER
The service was completed 30 minutes, the guy just screwing around. I finally confront what the hole up. The answer was too busy I was there and saw what's going on. NOT acceptable service!
9/22/2024
Kelly B. VERIFIED CUSTOMER
Thank you!! I really appreciated you talking through all of the service options with me. My first service with the RAV4 was an excellent experience.
Kelly
9/22/2024
Vanessa H. VERIFIED CUSTOMER
Sean and team were wonderful today! Above and beyond service??
9/22/2024
Xa M. VERIFIED CUSTOMER
Tire rotation...and scratch my wheels when put it back on every time I used service both of my car
9/22/2024
Jonathan R. VERIFIED CUSTOMER
Bryce was amazing!!! FIRST CLASS service and customer care.