Smart Motors Toyota Auto Repair Service

I wish they would not have scheduled the appointment if they didn’t have the same appointment parts as it took 3 days instead of 1

Very professional and competent

An outstanding service, so much appreciated.

Professional, helpful-went over and above to fix my brakes and make driving quiet and safe! The best!

Courteous, knowledgeable and informative. I am impressed by the service, communication, and customer focus. Thank you.

Joel was very professional with all of the maintenance my vehicle needed today, offering estimates for time and cost for anything he thought I might need and bring very forthcoming with updates any time those estimates changed. I would be excited to have him as a contract person any time I return for more maintenance.

Thanks Gregorio!

very happy, and service was finished sooner then expected

William took the time to go over everything that I had done and explained if I didn't understand!

Excellent service !

Very professional and friendly

Justin was great! Explanations clear. Lots of follow up.

Way to long for a oil change and tire repair I had to talk with service manager to calm down 5 hours was to much

Excellent

Melissa was wonderful to work with. A real credit to Smart Motors. I was kept informed of the status of the repairs and she was able to address my questions. Very professional and with an attention to the customer. Excellent!

Will do.

Unfortunately you were unable to determine the problem. but we appreciate the good service we received today. Thank you

The only complaint I have is that I take my car in for service and I have settings selected on my car and these settings get wiped out when I pick the car back up from service. I did not know my lights were not set to auto after my 5,000 mile check up and drove at night with the dash lit up and the map control lit up so I thought my lights were on - they weren’t and almost got in a bad accident because if it. Today, I said my seat needed to be adjusted for comfort and asked who could help the person who gave me my keys to get my car sent me to the front desk where they sell cars. I also asked for help to put my lights in to auto from the front desk staff. They also tried to help me make my seat adjustment to the most comfortable I can get seeing I’ve been getting a back ache from a long drive. Today, I drive back to the service garage to ask where my dash info went. I used to have EV mode settings, time and trip Mileage info. The staff explained I needed to select and put that info back On seeing it said no message. I asked how to do that and the staff explained I was told that info when I picked up my car in January. I said I can’t remember all the details from that 30 minute tutorial. The person helping me did show me the button to select what data I wished displayed. I said I don’t understand why I bring in the car and it loses all my settings. I feel for better customer service you should take note of the settings and put the car back to these settings before a customer picks up their car or you explain the settings were lost due to service May I help you put the settings back in place? The staff member was concerned they would get a poor rating. They don’t deserve a poor rating this is a Toyota procedure problem which could be corrected and make customers happy.

Paul was great and helpful as usual!

Arrived early, but car was serviced later. I did not feel like check in person was engaged in my concerns. I need to return to dealership because I am still having issues with my lift gate.