I did not feel welcomed. The technician who checked the tire tread and Michelle, the woman who helped me with the loaner vehicle, were friendly and kind. They were the third and fourth people I met. As a customer who just purchased a vehicle from this dealership I expected better.
The service on the vehicle was fine and the service advisor who helped me retrieve my vehicle was helpful. Having worked with East Toyota in the past, I was surprised to have the experience I did.
2/11/2025
Joan C. VERIFIED CUSTOMER
I don’t care for your new system of service. I don’t like walking outside the bays to get to the waiting room. It’s really unpleasant not to know where your car is after service. Can’t you number the parking spots and assign one? Your staff didn’t know where my car was yesterday so I walked around front and back until I found it. It’s all really poorly done. I’ve written about this before and nothing changes. Its disappointing.
2/11/2025
Mary Jo. VERIFIED CUSTOMER
GREAT WORK!
2/11/2025
Deanna O. VERIFIED CUSTOMER
Gregorio kept me informed along the way on the progress of the vehicle and was so nice and friendly to deal with! He is an asset to the Toyota team!
Thank you
2/11/2025
Benjamin B. VERIFIED CUSTOMER
Bill shows auto transmission, but my car’s manual. Hope it ain’t a thing. That’s all :)
2/11/2025
Yusie M. VERIFIED CUSTOMER
Thank you.
2/11/2025
Nicholas M. VERIFIED CUSTOMER
Trust your team for all my vehicles needs.
2/11/2025
Katia V. VERIFIED CUSTOMER
Good service
2/11/2025
Edna W. VERIFIED CUSTOMER
Joseph was informative and professional in my dealings with him.
2/11/2025
Susan O. VERIFIED CUSTOMER
Mallory kept me informed of the progress of the repairs on my car. She also checked on an elderly woman several times who was sitting near me .
2/11/2025
Dorothy H. VERIFIED CUSTOMER
Have been a customer of Smarts for over 40 yrs and have been pleased of the sales/service
2/11/2025
Richard W. VERIFIED CUSTOMER
Everything went extremely well today.
2/11/2025
Rosemary J. VERIFIED CUSTOMER
Jesse was great!
2/11/2025
Joseph U. VERIFIED CUSTOMER
The mechanic was very nice!
2/11/2025
Richard K. VERIFIED CUSTOMER
Way to much money
I will go someplace else next time
2/11/2025
James W. VERIFIED CUSTOMER
We just feel like we shouldn’t have to pay over $4000 for a repair on a car that we haven’t even owned for a year. We understand cars need repairs, but this seems excessive and we were hoping for some help from Toyota
2/11/2025
Gavin M. VERIFIED CUSTOMER
Thanks David????????
2/11/2025
Jeff R. VERIFIED CUSTOMER
It took considerable more time to complete the service than I was led to believe, and the tire pressure system error returned the second time I drove the car.