I am very frustrated and upset that you all acknowledge that there are issues with my new car but that "there is nothing" that you all can or will do to address them. Or the same old line of "well that's just the way it is". I have had multiple frustrating experiences like this at your location. Not buying another new car from you all again.
I would have appreciated if Greg had kept me up to date on the status of my car. All of a sudden I got a text message saying that my car was ready. I never received any information about what work or investigation was done until I asked for the details. Shouldn't I get this information first before telling me my car is ready?
4/10/2024
Michael F. VERIFIED CUSTOMER
Friendly, efficient and professional service, just like all of my visits to Smart Motors service department. Kudos and thanks!
4/10/2024
Brent H. VERIFIED CUSTOMER
Prompt. Polite. Quick. Thanks
4/10/2024
Trustees H. VERIFIED CUSTOMER
Arturo was great, very friendly. I mentioned to the man who checked me in that I had free tire rotations from when I bought my tires. However, even after re-mentioning it again, I still was charged for the rotation.. instead of receiving an instant credit, I was told it would go back to my credit card within the next week! We’ll see.
4/10/2024
ANDREA D. VERIFIED CUSTOMER
Very attentive,clear,friendly and professional
4/10/2024
Marley A. VERIFIED CUSTOMER
Good communication
4/10/2024
Mark K. VERIFIED CUSTOMER
My instrument panel was not restored back to its original display. Just meant I had to refer to my owners manual to fix it myself. Whoever took the cabin air filter out neglected to put the cover back.
4/10/2024
Luke S. VERIFIED CUSTOMER
All good
4/10/2024
Adelfo B. VERIFIED CUSTOMER
Excellent service
4/10/2024
Dan J. VERIFIED CUSTOMER
Very personable and service was fast and complete.
4/10/2024
Rick Z. VERIFIED CUSTOMER
Ty did a very job and he was very responsive. He was interested in me to talk about the vehicle. Keep up the great job!!
4/10/2024
Susan G. VERIFIED CUSTOMER
Toyota messed up by a flimsy installation of a panel on the bottom of my Highlander.
When l explained the situation, Asst manager Ines(?) assured me it would be taken care of and it was at no cost to me.
4/10/2024
Joy N. VERIFIED CUSTOMER
His supervisor Liam Breedlove was also superb. Went above & beyond the call of duty. An excellent example those he supervises!!!
4/10/2024
Teresa G. VERIFIED CUSTOMER
Fantastic and thorough service.
4/10/2024
Andrew P. VERIFIED CUSTOMER
Sorry. I hit no and meant yes. Customer service was perfect today at smart motors.
4/10/2024
Mark P. VERIFIED CUSTOMER
Thanks
4/10/2024
Siu L. VERIFIED CUSTOMER
Well done .
4/10/2024
Laurence W. VERIFIED CUSTOMER
Arturo was friendly, intelligent, and efficient. He inspired confidence.
4/10/2024
John N. VERIFIED CUSTOMER
Everything went smoothly and was done in a timely manner.