Temp was 38 when I picked up my car, I just assumed the car would be washed. The lack of knowledge about whether my issue was normal or not per staff confusion was chalked up to I guess that’s the way they all are; which was sad at best. You’d like to think that professionals in their field would at least be able to have the knowledge needed to do their job effectively. I’ve waited all my life to own a Toyota and with the opportunity with 2 soon to be drivers Smart Motors could have earned long term business, but that will not be the case.
2/7/2025
Stephen M. VERIFIED CUSTOMER
Quick service, great communication
2/7/2025
John D. VERIFIED CUSTOMER
Attention to details exceeded my expectations.
2/7/2025
Denise G. VERIFIED CUSTOMER
To get my oil change, I need to be there at 6:20 if I want to be out of there by 8:30, and if weren’t right after an ice storm, I wouldn’t have been done until 9:30.
2/7/2025
Natalie G. VERIFIED CUSTOMER
Eric explained everything step by step so I could understand the terms. He was confident, looking me straight in my eyes. Effecient in his work and skills. And a perfect gentleman.
I am 78 years and he was patient because I wear hearing aids and he adjusted to my needs. He adjusted voice slower and louder 4 me. I want Eric 2 service me again.
2/7/2025
Charles L. VERIFIED CUSTOMER
Mellissa did an excellent job with my most recent service. She explained all outstanding issues and thoughtfully made recommendations. Happy to see her for my next service! She needs to be promoted!!
2/6/2025
David S. VERIFIED CUSTOMER
On time and comfortable wait
2/6/2025
Solveig Q. VERIFIED CUSTOMER
Very helpful, knowledgeable and kind.
2/6/2025
Cliff T. VERIFIED CUSTOMER
Each person and phase of the service appointment was outstanding!
2/6/2025
Donna L. VERIFIED CUSTOMER
Mallory was very professional and helpful. There was a problem with the workmanship that had been done and she got the manager Sam for us.
Sam did a great job of taking care of our concerns and rectifying the problem.
We appreciate what both of them did to take care of us!
2/6/2025
Mohamed D. VERIFIED CUSTOMER
Subject: Concerns Regarding Recent Service Charges
Dear Service Team,
I hope this message finds you well. I recently visited your dealership on [Date] for an oil change and tire rotation, and I was surprised by an additional charge of $298.
In December, I paid $822 for a similar service and was not expecting this additional cost so soon. I would appreciate it if you could help clarify these charges and address my concerns.
Thank you for your attention to this matter. I look forward to your response.
By Mohamed
2/6/2025
Daryl R. VERIFIED CUSTOMER
Honest and trustworthy
2/6/2025
Michael B. VERIFIED CUSTOMER
Prompt and attentive and informative would be a concise description of the excellent service provided by Caleb Snortum-Scallzo and and The Express Service at Smart Motors..Thanks
2/6/2025
Mary H. VERIFIED CUSTOMER
Good listener, good attitude, explained everything well.
2/6/2025
Julie C. VERIFIED CUSTOMER
Paul was thorough and explained everything in terms I could understand.
He was professional yet kind.
2/6/2025
Thomas B. VERIFIED CUSTOMER
I had an appointment at 8:00 to help the tires rotated. It took almost 7 hours. That seems to be an unusual amount of time for a relatively simple task.
2/6/2025
Abdul T. VERIFIED CUSTOMER
I was told my license plate bulbs were out so the replaced them but covers were not installed properly so I need to take it back for proper installation
2/5/2025
Ronald E. VERIFIED CUSTOMER
Yes!
2/5/2025
Jaime T. VERIFIED CUSTOMER
We have had mixed communication about our vehicle’s completion and now we have had no contact from Toyota since Saturday.
Our vehicle is still with the service team.