Service was great. Arturo explained the services competed. Very thorough
3/29/2024
Jose C. VERIFIED CUSTOMER
Thank for your service
3/29/2024
Mamavi A. VERIFIED CUSTOMER
Well done!
3/29/2024
Melissa S. VERIFIED CUSTOMER
I had an appointment and was a little frustrated that my car didn’t get taken back for almost 30 minutes after I arrived.
3/28/2024
Theresa M. VERIFIED CUSTOMER
Excellent service intro and reporting out. Addressed all concerns.
3/28/2024
Tom H. VERIFIED CUSTOMER
Thanks again.
3/28/2024
William G. VERIFIED CUSTOMER
I felt Ian did a great job of welcoming me this morning and keeping me informed during thie check-in process, the maintenance process and check-out process. The only constructive comment I would have is to make every effort to have more than two bays open first thing in the morning.
3/28/2024
Thomas C. VERIFIED CUSTOMER
On time extra help with tie rod job well done ????
3/28/2024
Deanna O. VERIFIED CUSTOMER
Gregorio was friendly and very knowledgeable! He does a great job explaining what needs to be done.
3/28/2024
Jai B. VERIFIED CUSTOMER
Used express lane but had to wait in a Que because there were 7 people before me. Don’t see a point in an express lane if I have to wait in que
3/28/2024
Andre D. VERIFIED CUSTOMER
My concerns were taking care of. Great service provided.
3/28/2024
Ramesh C. VERIFIED CUSTOMER
Thanks for the good service.
3/28/2024
Janet B. VERIFIED CUSTOMER
You are all awesome. I get the help I need everytime whether it's an oil change, a question about my car or getting my license plate off. Shout out to Ian and everyone else that spends time explaining things to me or works on my vehicle.
3/28/2024
Marjorie P. VERIFIED CUSTOMER
The staff was awesome providing me guidance on how to address a problem that I am having with my fan. She provided very sound guidance on a possible next step. Thank you.
3/28/2024
Steven Y. VERIFIED CUSTOMER
Appreciate the courteous and efficient service.
3/28/2024
Juan A. VERIFIED CUSTOMER
Friendly. Professional and courteous staff. Overall I’m very happy with my visit , thanks !
3/28/2024
Gail A. VERIFIED CUSTOMER
I have never had such quick and efficient service
3/28/2024
Ruth S. VERIFIED CUSTOMER
The changed procedure is less personal but probably imore efficient. I get confused by the special offers that arrive online often - the statement that we must ask for discounts as the order is being written order is so hard to do and then follow through.. I think I missed the amount today allocated if the car is more than 10 years old. My car was purchased by me new and is a 2010 .Prius.
Checking out was a challenge because the young man doing the final paperwork spoke so softly despite my leaning forward and asking him to repeat because I couldn’t hear him. It would have been better customer service (training hint) for him to realize I am hard of hearing and speak louder. As it was my son repeated what he said. With an aging population and the many young people with hearing loss it would really help if customer service people were aware of the clues.
Malissa who signed me in was excellent: she wil be a great customer service person.
In the past Smart Motors has been a quality business with excellent customer service - I hope the new owners listen to their customers and employees and continue to be the best - in workmanship and customer service.
3/28/2024
Zoe S. VERIFIED CUSTOMER
Will was thorough and completely respectful. Wonderful!
3/28/2024
Darcy Sheriff. VERIFIED CUSTOMER
Excellent service-Jacob one of the service people was extremely helpful and courteous. Lorica at the service desk was also very professional and helpful. We were helped by Jacob with 2 issues we had a problem with, and we really appreciated his help. There was another person at the service desk who tried to help with one of our problems whose name I don’t know. He was also helpful and professional. Thank you for a very positive experience. Darcy Sheriff