Great customer service!!! Everyone was super friendly and helpful. So much appreciated. Joy
3/20/2024
Ruth D. VERIFIED CUSTOMER
Ok I’ll watch for the Survey
3/20/2024
Karlin S. VERIFIED CUSTOMER
I have been coming to Smart Motors for service for the past 7 years. This was most definitely my worst experience. The appointments keep getting longer and longer for something that should take no more than 15 minutes. I am truly disappointed and frustrated with the service that used to be top notch.
3/20/2024
Alex S. VERIFIED CUSTOMER
Good service and advice!!
3/20/2024
Stephanie W. VERIFIED CUSTOMER
I dropped my car off at 7 am said I had to have it done by 3:15 , I still didn't have a call by 2:20 so called and my car wasn't even started on. Luckily they got it in and done by 3:20 but they seems rushed and why it take all day when my car was there when u opened. Plus if I hadn't call it probably won't have been done. Just seemed like I had to make calls to get it done rather than u calling me to say it was completed. Just frustrated with me having to following up.
3/20/2024
Michael D. VERIFIED CUSTOMER
Beyond some of the staffing & availability issues which were beyond tech control the service was excellent, professional, & final diagnostic from issues were much cheaper than what was initially anticipated
3/20/2024
Lauretta D. VERIFIED CUSTOMER
I was surprised at how quickly my car was ready to go after drop off.
3/20/2024
Jeanne L. VERIFIED CUSTOMER
Ian was very professional and explained everything thoroughly.
3/20/2024
John C. VERIFIED CUSTOMER
Gonna drive this great vehicle until it reaches 1,000,000,001 miles and breaks the record :)
3/20/2024
Tenzin C. VERIFIED CUSTOMER
Provided great customer service. Thank you!!
3/20/2024
Tong L. VERIFIED CUSTOMER
thank you for fix my car
3/20/2024
Betsy W. VERIFIED CUSTOMER
Jesse was patient with his explanations of questions that I had. He is a credit to your team.
3/20/2024
Ronald F. VERIFIED CUSTOMER
Too much bureaucracy. People would look at me yet not help or get someone to help. Even though they were doing nothing except looking at me. Then of course it would end up with them being the person that should have helped me in the first place
3/20/2024
Kyle G. VERIFIED CUSTOMER
He was extremely nice and personable. He has excellent customer service skills.
3/20/2024
Lynette F. VERIFIED CUSTOMER
They told me 35 minutes and it was 2 hours for an oil change and tire rotation. I think they were short of staff. I had an appointment.
3/20/2024
Jean L. VERIFIED CUSTOMER
No issues. Went well
3/20/2024
Richard L. VERIFIED CUSTOMER
Appt at 1:15, didn't get out until 3:00. Had to come back because my maintenance reminder was not reset and never updated sticker for next service.
3/19/2024
Silverio S. VERIFIED CUSTOMER
It was a really great experience at Toyota dealer with your associate. He paid attention to my request because, I had to start my job at metro an expecific hour (I explained him that I was needed at least 30 minutes to get there) so, he offered me ride if my car was not ready 30 minutes before to punch in. Thank you