After getting my car towed in, I was told it could not be even looked at for over a week. It sat for a day untouched. It wasn’t until I went online and made a reservation for myself that anyone looked at the car. (There were plenty of appointment slots available.) I have never had such horrible customer service and I pray I never have a repair here again.
3/7/2025
Mary Dwight. VERIFIED CUSTOMER
Paul is a good man
3/7/2025
Hailey N. VERIFIED CUSTOMER
Alyssa was great! Communicated promptly and was very professional.
My feedback is actually for the website: when I booked, I was unaware that the service would take 7+ hours. If I had known I would have arranged for a ride back home (I live in Evansville). Alyssa informed me when I arrived, which I appreciated! But it was too late for me to make other arrangements. Would it be possible to show estimated service times on the website when you book?
3/7/2025
James L. VERIFIED CUSTOMER
Justin is great!
3/7/2025
Kevin F. VERIFIED CUSTOMER
Very good communication and follow up. Gave me choices and had me talk with several specialists. Nice job and delivered way ahead of schedule and expectations.
3/7/2025
William M. VERIFIED CUSTOMER
The cabin filter door cover was not put back on the spot where it belonged. We found the cover on the floor when we were back in Waupun. The work on the car was great but I haven’t been able to figure out how that piece fits back into its place. I already called Smart and know that you folks will help me out when I get back to Madison
3/7/2025
Christine R. VERIFIED CUSTOMER
Gregorio was pleasant to work with and hope I can work with him again. Thanks for taking good care of my car service department.
3/7/2025
Emily K. VERIFIED CUSTOMER
Thanks!
3/7/2025
Sally T. VERIFIED CUSTOMER
Awesome place and very polite good people working there !
3/7/2025
James H. VERIFIED CUSTOMER
Scott was great! He kept me informed and let me know about upcoming oil and tire specials. I really liked that he shook my hand before I left. I really like the old school approach.
3/7/2025
Catherine A. VERIFIED CUSTOMER
Efficient, informative & answered my questions thoroughly
3/7/2025
Shovasis B. VERIFIED CUSTOMER
Time consuming and staff response was not good
3/7/2025
Gerke Living. VERIFIED CUSTOMER
Good folks took good care of me today!
3/7/2025
Martin K. VERIFIED CUSTOMER
The girl we worked with was very good. Give her a raise.
3/7/2025
Nancy G. VERIFIED CUSTOMER
This isn’t a reflection on Mallory, but it took almost 2 hours to get my car serviced so I wish they would have told me on the phone that the appointment would take this long so I could have made arrangements to drop off my car and not stay and wait.
3/6/2025
Glenn V. VERIFIED CUSTOMER
At my request, Caleb took the time to enter the service data into my service booklet so that I can have the data in one place, instead of sorting through multiple receipts.
Rather than introducing himself right away, I had to ask the check-in person at Bay 3 for his name during the process.
3/6/2025
Donna F. VERIFIED CUSTOMER
David was fantastic making sure everything was done correctly
3/6/2025
Ian L. VERIFIED CUSTOMER
Jesse provided excellent service with clear communication and thorough support.
3/6/2025
Daniel J. VERIFIED CUSTOMER
Melissa was my first advisor. She told me the rear brake job would take about two hours. So I waited at SMART rather than run errands with a loaner. The job was not completed until noon, three hours after bringing the car in. Ian quoted me $604.61 on March 5th. Refer to invoice 161199. The bill I got yesterday was for $619.00. What happened?
3/6/2025
William M. VERIFIED CUSTOMER
Joseph was kind and courteous. He checked out things that weren’t necessary for the service but were good due diligence and gave me the option to move forward with those items. Great service with a quick turn around. Thoughtful on the details.