David is the best! Will reach to him for all my cat issues in the future. Thanks David!
3/14/2024
Francis P. VERIFIED CUSTOMER
Jesse was great. Very satisfied with the entire process. Thank you.
3/14/2024
Louise R. VERIFIED CUSTOMER
I had a very friendly and satisfied experience today.
Thank you.
3/14/2024
Mickey B. VERIFIED CUSTOMER
Jesse, as well as, all the other folks at Smart, are absolutely awesome. I have been a customer since 2002 when I purchased my first Avalon. All Avalons except for the Venza in 2021. Loved all the cars, the sales people, (Al is awesome) and the service folks. Thanks! —Mickey B
3/14/2024
Jordan M. VERIFIED CUSTOMER
Waited much longer than the quoted time. Asked for a courtesy shuttle to my office 1 mile away and didn't get it. Car was started and stopped 6 times by staff just to move it 1 spot over which is excessive and annoying.
3/14/2024
David J. VERIFIED CUSTOMER
Jesse and Eli are great. Fixed right the first time.
3/14/2024
Maya E. VERIFIED CUSTOMER
Ian was SO helpful and got me in when an appointment wasn’t properly entered. Got my car right in AND OUT in record time!!
Thank you again, Ian!!
3/14/2024
Brenda D. VERIFIED CUSTOMER
Genuinely the best interaction I ve had in your shop.
3/14/2024
Susan S. VERIFIED CUSTOMER
Your team was excellent, especially J Ganser.
3/14/2024
Laura Y. VERIFIED CUSTOMER
My service adviser was thorough and very professional.
3/14/2024
Sydney H. VERIFIED CUSTOMER
Joseph was awesome and so kind! I really appreciated him.
3/14/2024
Miriam Valley. VERIFIED CUSTOMER
Communication was not very clear throughout the process. I really appreciate being given a rental car, but was surprised the part wasn’t ordered considering I had made the appointment 1.5 months ago. I came home to have my car taken care of at smart Toyota because service has been incredible in the past.
3/14/2024
Karen D. VERIFIED CUSTOMER
Eric updated me on what my car needed. He was very cordial and explained things well. Great customer service!!! Wait time was reasonable. Overall a great experience
3/14/2024
Kevin S. VERIFIED CUSTOMER
Lorica was great. When I went to pick up at 6:45, all the doors for the Express Service were locked. I could see people inside, but they wouldn’t come to the door. I then went down to the other service and then let me in and walked me through the building back to Express Service. There was no acknowledgment that they had just seen me trying to get in. One woman was on her phone during the process saying, “She was the last one there and would be leaving in 10 min”, which was before the scheduled end time of 7. Then I went to leave and had to unlock the door to get out. One of them said to another, “Did you already lock that door?” And she got up to let me out. I told her I already unlocked it and saw myself out. If the posted close time is 7, the doors shouldn’t be locked at 6:45, and those people shouldn’t be getting paid during that time because they were not working.
3/14/2024
Maureen A. VERIFIED CUSTOMER
The service advisor was great and informative. I was surprised to hear that a wrong size air filter was put in my vehicle from a prior service and was replaced. I was not charged for this. Also, I wad told on my last service they had the back seat done light working. It wasn’t. This visit he saw to getting the bulb replaced. Important to me as I have grandkids often and used by them at times.
3/14/2024
Brian K. VERIFIED CUSTOMER
I do not wish to discuss this further. The service itself was fine, but the interaction with the service personnel was less than satisfactory.
3/14/2024
Molly R. VERIFIED CUSTOMER
David did a great job with my service concerns. He communicated very well and was attentive to my needs. I purchased my car in June from Smart and was told it had new breaks and tires out on. My concern brining in my car this week was there was a loud noise coming from the front end. It was found that the lug nuts were not secured when the tires were placed on the car. David was very concerned about this and made sure that he contacted the correct people to make sure this doesn’t happen since it is such a safety concern. I will be asking for David any time I have any concerns in the future with my car.
3/13/2024
Peiman H. VERIFIED CUSTOMER
Thank you!
3/13/2024
Hartmund S. VERIFIED CUSTOMER
Service has improved from prior
ones. Keep it going