I already talked to Sam I think it was about my dissatisfaction I had on my visit that day. We always were satisfied with Smart but lately things are not the same and that is very disappointing
3/1/2024
Kristina W. VERIFIED CUSTOMER
She was really friendly and nice and always had a smile on her face. This next part isn’t about anyone specific but it’s sad that for an oil change and tire rotation that it’s now almost $150. I feel like a few years ago I could get an oil change That came with a free tire rotation for Max 85 maybe $90.
3/1/2024
Judy H. VERIFIED CUSTOMER
Joseph was great about keeping us informed about what work needed to be done and that filters needed to be replaced. Great experience!
3/1/2024
Ana R. VERIFIED CUSTOMER
David was very knowledgeable about my vehicle. Answered all my questions and more. Thank you for a great experience!!
3/1/2024
Kenneth W. VERIFIED CUSTOMER
Quick service. Answered all my questions.
3/1/2024
Arnold B. VERIFIED CUSTOMER
I will be there in the morning
3/1/2024
Sally B. VERIFIED CUSTOMER
All the people I met were very nice to me.
3/1/2024
Janette R. VERIFIED CUSTOMER
I’m always happy with your service and the way you treat and work with people, thank you.
3/1/2024
William I. VERIFIED CUSTOMER
Rachel has been very responsive to my requests. Much appreciated!
3/1/2024
Scott B. VERIFIED CUSTOMER
Thanks so much, great service!
3/1/2024
Ahmet T. VERIFIED CUSTOMER
he was great thanks
3/1/2024
Ann M. VERIFIED CUSTOMER
I had excellent service personnel and very good explanations but I was there for over 3 hours for an oil change and tire rotation. It was well explained to me that there was a new policy in place. I needed it done. Luckily I brought enough to occupy myself. I was pleased by the treatment I received by personnel.
3/1/2024
Alan B. VERIFIED CUSTOMER
Very quick and efficient! Very satisfied!
2/29/2024
Constance K. VERIFIED CUSTOMER
I was very pleased with the service provided today by Ian Spencer at Smart Motors.
2/29/2024
Eric E. VERIFIED CUSTOMER
I asked the guy who checked me in to specifically add air to spare tire. It was not done. Upon getting into the car after service was done, the technician had failed to reset the oil maintenance reminder.
2/29/2024
Anthony S. VERIFIED CUSTOMER
He did great. The whole process, from beginning to end, was perfect.
2/29/2024
Mary B. VERIFIED CUSTOMER
I mistakenly thought I was due for an oil change, and I appreciate Eric’s honesty in clarifying that was not necessary because of the use of synthetic oil.
2/29/2024
Timothy G. VERIFIED CUSTOMER
The inspection report noted a red check on the propeller/ driveshaft. The advisor did not come see me, when I checked at the desk they followed up, concluded the red check was an error on their part. I try and be proactive in maintaining the car, concerning that the inspection was incorrect. In 10 plus years of service at Smart Motors it’s the first time I can recall such an issue.