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Real Reviews from VERIFIED CUSTOMERS
Muhammad A. VERIFIED CUSTOMER
Ian provided professional services and offered real time updates on the status of repair service.
2/16/2024
Bill C. VERIFIED CUSTOMER
My 1:00 appt. for install of 4 tires turned into a 2 hour wait. Afterwards, I received ONLY an invoice for $4 more than I was quoted in writing, with no information at all about the tires, the warranty, date or even the brand of tires----only the price. I've been a Smart customer for Many years, but I may take my business elsewhere in the future. Being busy is no excuse---they hade my phone # and email, and could have alerted me to the delay. Even Sears was better at customer service and product info.
2/16/2024
Jeffrey M. VERIFIED CUSTOMER
Why was I charged for a tire rotation when all the wheels needed to be removed to inspect the brakes and the front brakes were replaced?
2/16/2024
Penny K. VERIFIED CUSTOMER
Everyone was very helpful and very nice.
2/16/2024
Phillip C. VERIFIED CUSTOMER
Had an appt for 10:20; I arrived at 10:05 and waited by my vehicle . I believe I was checked in @ 10:10; I had no communication from any staff and my vehicle was finally ready at 11:50 give or take a few minutes . All I ask is updates as there was zero communication . My service advisor was very pleasant and apologized but I wasn’t happy with overall situation , Phil
2/16/2024
Vaclova C. VERIFIED CUSTOMER
Very good service. I always like smart motors ,people very nice And friendly!!
2/16/2024
Wendy C. VERIFIED CUSTOMER
My 2005 Matrix has only been serviced by Smart Motors since I leased it from you in 2005. Your wonderful service department staff earned my complete loyalty long ago!
2/16/2024
Tomas C. VERIFIED CUSTOMER
Very satisfied!!!
2/15/2024
Greg B. VERIFIED CUSTOMER
Honest assessment and recommendation.
2/15/2024
James N. VERIFIED CUSTOMER
Great service
2/15/2024
Kristianne K. VERIFIED CUSTOMER
Nice people working there very helpful
2/15/2024
Sara R. VERIFIED CUSTOMER
Always top service. Thank you!
2/15/2024
Steven T. VERIFIED CUSTOMER
Awesome service as always!
2/15/2024
Gary F. VERIFIED CUSTOMER
Got me in and out quickly and efficiently
2/15/2024
Bradley T. VERIFIED CUSTOMER
If you are committed to achieving complete satisfaction, you may want to consider lowering your expectations. My experience was underwhelming to say the least.
2/15/2024
Michael M. VERIFIED CUSTOMER
Polite, quick. Good experience.
2/14/2024
Soyeon T. VERIFIED CUSTOMER
No one gave me status about delay. When I checked in estimate was 45 minutes to an hour at max. I waited for an hour and a half for simple oil change and rotation of tire. Client satisfaction was obviously not top concern. Text message came saying my car was ready but my car was still being worked on when I went to the front desk. The new system I was told they were using didn’t work well. It would’ve been better if someone told me about longer wait.
2/14/2024
Jason P. VERIFIED CUSTOMER
Bryce is A++++++
2/14/2024
Fred W. VERIFIED CUSTOMER
Did not replace the date/mileage sticker; did not turn off the symbol that alerts to need for maintenance.
2/14/2024
Venice V. VERIFIED CUSTOMER
Yay!
2/14/2024