Why was I charged for a tire rotation when all the wheels needed to be removed to inspect the brakes and the front brakes were replaced?
2/16/2024
Penny K. VERIFIED CUSTOMER
Everyone was very helpful and very nice.
2/16/2024
Phillip C. VERIFIED CUSTOMER
Had an appt for 10:20; I arrived at 10:05 and waited by my vehicle . I believe I was checked in @ 10:10; I had no communication from any staff and my vehicle was finally ready at 11:50 give or take a few minutes . All I ask is updates as there was zero communication . My service advisor was very pleasant and apologized but I wasn’t happy with overall situation , Phil
2/16/2024
Vaclova C. VERIFIED CUSTOMER
Very good service.
I always like smart motors ,people very nice
And friendly!!
2/16/2024
Wendy C. VERIFIED CUSTOMER
My 2005 Matrix has only been serviced by Smart Motors since I leased it from you in 2005. Your wonderful service department staff earned my complete loyalty long ago!
2/16/2024
Tomas C. VERIFIED CUSTOMER
Very satisfied!!!
2/15/2024
Greg B. VERIFIED CUSTOMER
Honest assessment and recommendation.
2/15/2024
James N. VERIFIED CUSTOMER
Great service
2/15/2024
Kristianne K. VERIFIED CUSTOMER
Nice people working there very helpful
2/15/2024
Sara R. VERIFIED CUSTOMER
Always top service. Thank you!
2/15/2024
Steven T. VERIFIED CUSTOMER
Awesome service as always!
2/15/2024
Gary F. VERIFIED CUSTOMER
Got me in and out quickly and efficiently
2/15/2024
Bradley T. VERIFIED CUSTOMER
If you are committed to achieving complete satisfaction, you may want to consider lowering your expectations. My experience was underwhelming to say the least.
2/15/2024
Michael M. VERIFIED CUSTOMER
Polite, quick. Good experience.
2/14/2024
Soyeon T. VERIFIED CUSTOMER
No one gave me status about delay. When I checked in estimate was 45 minutes to an hour at max. I waited for an hour and a half for simple oil change and rotation of tire. Client satisfaction was obviously not top concern. Text message came saying my car was ready but my car was still being worked on when I went to the front desk. The new system I was told they were using didn’t work well. It would’ve been better if someone told me about longer wait.
2/14/2024
Jason P. VERIFIED CUSTOMER
Bryce is A++++++
2/14/2024
Fred W. VERIFIED CUSTOMER
Did not replace the date/mileage sticker; did not turn off the symbol that alerts to need for maintenance.
2/14/2024
Venice V. VERIFIED CUSTOMER
Yay!
2/14/2024
Bette M. VERIFIED CUSTOMER
They answered all my questions.
Thanks
2/14/2024
Julia M. VERIFIED CUSTOMER
David was fine and helpful. I have no qualms with him. I do have quite a few qualms with Smart Motors overall. First of all, why was it almost $200 to look over my car. That seems little ridiculous. I didn't need or want full diagnostic services. I just wanted light lights on the dashboard taken care of. Second off all, when I brought my car in it was running. Then the battery died completely at the dealership. Third of all, your phone tree is confusing. I did not know who to call. If I hadn't had David's direct line I would've been in quite a pickle. Fourth of all, the website is not user friendly. I sent a message but there was no record of the message being sent. Then I'm pretty sure I got a text back in response to that message, but I can't be sure because my message was on the website and the text as in, well, my text. Fifthly, how come I can't pay my bill online. That doesn't seem user friendly. And finally, I'm not entirely sure of the whole story, but the man who came in the tow truck to get my car had quite a few difficulties because no one at Smart Motors knew what was going on. All in all, I would not recommend.