Everything with the car went good. But the waiting room was quite small for the amount of people who needed to wait. Barely had enough chairs for everyone.
2/18/2024
Braima B. VERIFIED CUSTOMER
Good job! Everything was on track. Top Service
2/17/2024
Jennifer P. VERIFIED CUSTOMER
The entire service and communication was great!
2/17/2024
Ismail I. VERIFIED CUSTOMER
Alexis was very professional.
2/17/2024
Mark P. VERIFIED CUSTOMER
Wait time when I arrived for my 10:30 drop was about 20 minutes from the time I pulled in the main service entrance until a service rep came to my vehicle and explained the services to be performed.
2/17/2024
Julie D. VERIFIED CUSTOMER
Twenty minute wait time to check in was irksome. Actual service was good.
2/17/2024
Amanda V. VERIFIED CUSTOMER
This morning I discovered my back driver’s side hubcap/rim is missing. Can you help?
2/17/2024
Bruce F. VERIFIED CUSTOMER
We’ve been impressed by how organized Smart Motors is in when checking our car in, notifying us on status of repairs, and checking us out at pickup. Thanks.
2/17/2024
Randall M. VERIFIED CUSTOMER
I reported for my scheduled apt but it was iver an hour before they atarted working on my car- work seemed ok- this usually dies nor happen- you seemed either short staffed or over booked
2/17/2024
Connie S. VERIFIED CUSTOMER
Ian is great - helpful & knowledgeable.
It is frustrating when droping off a vehicle for service that there appear to be people available at the service desks avoiding helping while you are told to stay with your car watching a group of 5 standing together talking, laughing, tossing food (popcorn) in their mouths.I encourage a fun workplace but not at the expense of 3 customers sitting in the bay watching & waiting.
If the employees are on break or done for the day - I suggest they move behind the wall so customers do not see them as ignoring their check-in. This has been the case for me a few times so it's not just a one time experience. This treatment has made me consider changing where I service my vehicle.
Perhaps, have us come in to a waiting area or appear connected.
2/17/2024
Karen F. VERIFIED CUSTOMER
It was busy, so my service appointment took longer than expected, but it was clear everyone was doing their best to get customers on their way as quickly as possible.
2/17/2024
Mary S. VERIFIED CUSTOMER
Gregario was great. My bad service experience was not because of him. I had my car in twice in 3 days and the MIP’s were completely different. I shared my frustration with Peter the service manager and let him know I’m a long term customer who will probably take my service work elsewhere. I lost confidence in the staff when they gave me the run around this week and quoted me about $10k for work on my car. The services reports conflicted so I wasn’t sure what to believe.
2/17/2024
Scott G. VERIFIED CUSTOMER
I appreciate the scheduling accuracy.
2/17/2024
Shaun M. VERIFIED CUSTOMER
Joseph Denzer did a good job Today, the only problem was there could have been a little more communication on Toyota part because an oil change that I had scheduled ahead of time. I was told it would be about an hour and it ended up taking 2 hours and I wasn't told it was going to take that long. I like coming to smart toyota but when you are waiting for your car and no one comes out to let you know it will be a longer wait. It makes both parties stressed.
2/17/2024
Nathaniel H. VERIFIED CUSTOMER
The estimate for our routine service (oil change and inspection) was 60-90 min. It took over 2 hours.
2/17/2024
Sonya S. VERIFIED CUSTOMER
Fantastic as always
2/17/2024
Michael F. VERIFIED CUSTOMER
I took my car in for one day of service, it took two full days to get fixed. It didn’t even sound like you bothered to even look at it the first day.