The only issue I had was that the car washer was not working the day I had my oil change and I wasn't given a rain check for a later day. The car wash is always a welcome post service visit. Even if it wasn't working I should have been given a voucher for a later date when it was back on line.
1/29/2025
Jim H. VERIFIED CUSTOMER
Service was great - disappointed that your car wash is out of commission. Had to wait 40 minutes at a Kelly Williams facility - longer than my service took at Smart Motors!!
1/29/2025
Deane F. VERIFIED CUSTOMER
You always treat me Great!
1/29/2025
Christopher B. VERIFIED CUSTOMER
The wait to get it in was kind of long but everything worked out
1/29/2025
Maria R. VERIFIED CUSTOMER
We are new customers at Smart Motors Toyota, and will continue to take in the Camry.
Staff at Express Service was excellent!
Eric was so attentive, courteous, and patient; and the mechanics did the work quickly and efficiently.
We feel we can trust them.
Thank you
1/29/2025
Valerie E. VERIFIED CUSTOMER
Why did it take over 6 hrs for the work to be done? Why wasn't I at least notified once the work began so that I had some idea of the status? Also curious as to why Smart Motors doesn't promote the additional Goodyear Tire Rebate Redemption that is in effect for certain tires at this time.
1/29/2025
Kimberlee F. VERIFIED CUSTOMER
Jesse and staff were quick to diagnose and fix the problem with my door.
1/29/2025
Joseph S. VERIFIED CUSTOMER
He did his job
1/29/2025
Javera L. VERIFIED CUSTOMER
My husband was happy with the service, however, they got my husband’s name spelled wrong. His name is Javier Martinez not Javera L
1/29/2025
Autumn H. VERIFIED CUSTOMER
David did a great job communicating information and providing updates!
1/29/2025
Sandy R. VERIFIED CUSTOMER
Ian was very helpful and informative. Thanks
1/29/2025
Jennifer L. VERIFIED CUSTOMER
Jesse was friendly and provided amazing service. He kept me updated with steps along the process in a clear and professional manner.
1/29/2025
Lisa W. VERIFIED CUSTOMER
Very nice and personable. Explained everything very clearly.
1/29/2025
Tracy R. VERIFIED CUSTOMER
From the service technician who was so friendly and knowledgeable when I dropped off my car to the staff in the waiting area and service desk everyone was wonderful. It was a great experience.
1/29/2025
Christine A. VERIFIED CUSTOMER
Eric was very thorough and very courteous.
1/29/2025
Iris K. VERIFIED CUSTOMER
Caleb went above and beyond to get my car fixed. I am very grateful. Thank you.
1/29/2025
Ambrose O. VERIFIED CUSTOMER
I think the service itself is okay but the billing is what I’m worried about. Looking at the amount, I’m wondering if the Service Agreement I signed up for was factored into the billing. So I would like a review of the whole bill.
Ambrose
1/28/2025
Alan C. VERIFIED CUSTOMER
Loved everything about Eric as a human being. Did a great job of explaining everything and made me feel like I was his highest priority at that moment. So great!