Staff was great. Detail dept used steel wool on the passenger outside of the front windshield leaving many small scratches on the outside of the "skip chip" anti rock chip layer causing the windshield to be hard to look through in sun light as the many small scratches are hard to look through. Service advisor David K inspected damage before I left the dealer. These protective anti chip layers where install by the dealer when new. Hm? Odd that this would take place in the deail dept. at the same dealer?
1/25/2025
Chad K. VERIFIED CUSTOMER
Greg is awesome and Smart Toyota Service is so much better than East Side Toyota Service. Integrity and Professionalism.
1/25/2025
Michael H. VERIFIED CUSTOMER
Excellent service, please thank Paul for us
1/25/2025
Roseanne H. VERIFIED CUSTOMER
Drove right in for my appointment and all my vehicle needs were met.
1/25/2025
Eric C. VERIFIED CUSTOMER
Appreciate being accommodated with being late to my appointment by 10 minutes.
1/25/2025
Anthony P. VERIFIED CUSTOMER
Is very pleasant experience
1/25/2025
Christine C. VERIFIED CUSTOMER
Good first experience there!
1/25/2025
Nadine D. VERIFIED CUSTOMER
He was exceptional
1/25/2025
Jodie F. VERIFIED CUSTOMER
Great service as always
1/25/2025
Scott A. VERIFIED CUSTOMER
It was done in a very timely manor. Which is wat better than the 4 times I had called to get a hitch put in the vehicle and never received a return call.
1/25/2025
Mark W. VERIFIED CUSTOMER
Gregorio did a great job. Huge improvement from my last couple service experiences at this dealership.
1/24/2025
George J. VERIFIED CUSTOMER
As good as it gets: it was very competent, on time, fast turn around, timely updates via text with attached docs to review. Text notification when it was done. Super easy and a very good experience.
1/24/2025
Laura R. VERIFIED CUSTOMER
I was hoping the car would be washed since it spent two days in the shop and I know there is a car wash there. The pickup process was also confusing due to mixed messages received from the online system.
1/24/2025
Alicia B. VERIFIED CUSTOMER
No one told me that the trunk needed to be emptied prior to the appt so the battery was not checked
1/24/2025
Blaine R. VERIFIED CUSTOMER
good morning. the intake specialist was polite and helpful. had different person for exit. he was impatient and borderline rude. a bit condescending. doubtful i will return to smart toyota.
1/24/2025
Chinwe A. VERIFIED CUSTOMER
I was glad that Smart motor is the only place that always considers to help out even when you don’t have appointment. Please keep the good work!
1/24/2025
Homnaka Mkpaavagoua. VERIFIED CUSTOMER
Thanks
1/24/2025
Barbara W. VERIFIED CUSTOMER
Friendly and respectful.
1/24/2025
Ann M. VERIFIED CUSTOMER
Was done in under 30 min. Nice!
1/24/2025
Paul M. VERIFIED CUSTOMER
Smart Service is always great. It's why we keep buying Toyotas!