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Real Reviews from VERIFIED CUSTOMERS
Austin F. VERIFIED CUSTOMER
Got me in quickly and solved my issues. Thank you Paul!
1/22/2025
Ryan M. VERIFIED CUSTOMER
Took over an hour for my scheduled oil change to get finished and when it was finished I got a call saying it’ll be done in 10 min. About 10 minutes later I received a text saying that my car was done. I waited another 10 minutes for someone to come get me, after that I figured I’d go to the front desk and see what was the status, I was than met with some rude man ( goatee with with light brown or blonde hair) who acted as if I was wasting his time and told me to just sit done and someone will be with me shortly. Waited about another 45min until I was becoming so frustrated as I kept seeing people that came after be leave. I was than greeted by a nice man (Bill) who immediately checked the file and saw I car has been finished for sometime. I’m honestly more annoyed by the first guy at the desk that acted as if I was annoying him and wasting his time. This situation has made me ask myself why do I even come to Toyota for an oil change when it always takes close to 2 hours! I hate waiting in that loud lobby with loud tv with the worst possible shows on ( would rather read or be on my computer). I don’t know if I’ll be returning. I’ve had better service, speed, and comfortable setting elsewhere.
1/22/2025
Jerome G. VERIFIED CUSTOMER
I arrived 30 minutes early for a 8:45 appointment, my car was not taken in until 9:15 and finished at 9:40 for a simple tire rotation. My cabin air filter was changed at the 10,000 mile oil change but it was removed and when it was reinstalled the glove compartment contents were just stuffed back in like a complete mess like they were filling a trash can. Very unprofessional but a least this time they didn’t leave several items on the floor mat under the glove compartment.
1/22/2025
James B. VERIFIED CUSTOMER
Service was excellent. Mallory does a great job.
1/22/2025
Gina B. VERIFIED CUSTOMER
Thanks
1/22/2025
Margaret K. VERIFIED CUSTOMER
Eric was friendly, professional and thorough.
1/22/2025
Barbara W. VERIFIED CUSTOMER
Tire pressure lights came on when driving home. We had to check and fill those that were low at the gas station. I called Smart and left a message for Mallory. She never got back to me.
1/22/2025
Patrick M. VERIFIED CUSTOMER
Quick friendly service
1/22/2025
Julie F. VERIFIED CUSTOMER
.
1/22/2025
Beverly O. VERIFIED CUSTOMER
There was noone with time to check out the VSC light that had come on after I made my appt for service, which was done. Was told okay to drive with them on
1/22/2025
Kristin D. VERIFIED CUSTOMER
Not such a simple question though
1/22/2025
Judith B. VERIFIED CUSTOMER
Ok
1/22/2025
Anthony K. VERIFIED CUSTOMER
Clear communication throughout the process. Great level of service. Kept me informed throughout the repair. Answered all questions in a timely fashion.
1/22/2025
Ronald M. VERIFIED CUSTOMER
Sounds good
1/22/2025
John O. VERIFIED CUSTOMER
Paul helped me avoid getting something I didn’t really need or want. I really appreciate his help in that regard.
1/22/2025
David B. VERIFIED CUSTOMER
Good experience, as always! I LOVE my Tacoma!! (This is Pat Fennell responding, DB is my husband. He would never say anything like this, especially with a “!” ) ???? Also - the fancy coffee machine is terrific, ?? the latte. ????
1/21/2025
Thomas W. VERIFIED CUSTOMER
We will be traveling soon and needed our car serviced. Thanks for a great job and giving me satisfaction that all things were checked to make our trip enjoyable and safe. Keep up the good work. Service tech was very good. Kudos. Tom W
1/21/2025
Aj S. VERIFIED CUSTOMER
Scott and the team did a fantastic job taking care of my car today. It was better service compared to the few more recent visits so glad things are back to what I remember pre-pandemic.
1/21/2025
Richard M. VERIFIED CUSTOMER
He did a fine job and explained everything clearly.
1/21/2025
Keeley G. VERIFIED CUSTOMER
Justin was great to work with!
1/21/2025