I appreciate the assessment was thorough and some needed updates were handled while I waited. The communication skills of the employees are excellent (confirming name, introducing self etc).
1/9/2025
Lauretta D. VERIFIED CUSTOMER
Glad that Caleb caught that the previous time my cabin and air filters hadn’t been checked and replaced.
1/9/2025
Jennifer L. VERIFIED CUSTOMER
All was great
1/9/2025
Chantell O. VERIFIED CUSTOMER
Thank you for such a great experience and exceptional service
1/9/2025
Michael B. VERIFIED CUSTOMER
Mallory takes great care of me! I am no longer anxious when I have to take my car in for service. I know that she will not take advantage of me and that makes me feel safe and calm.
1/9/2025
Lea H. VERIFIED CUSTOMER
Excellent care as always, even went above and beyond to calm my concerns!
1/9/2025
Shauna M. VERIFIED CUSTOMER
Great experience!!! Nice guy I dealt with!
1/9/2025
Olvin M. VERIFIED CUSTOMER
Paul Fredrick help resolve the recall issue in a timely manner.
I hope that there is more people like Paul working for toyota.
Thank you
Olvin Geovany Maldonado
1/9/2025
Nancy G. VERIFIED CUSTOMER
Scott was very pleasant and professional.
1/9/2025
Jennifer D. VERIFIED CUSTOMER
Very friendly and efficient service.
1/9/2025
Jason R. VERIFIED CUSTOMER
Mellissa was great! Answered all my questions professionally and made me feel like my car was in good hands.
1/9/2025
Andrea K. VERIFIED CUSTOMER
Staff explained what needed to be done and costs and it didn’t take that long. Appreciated a pleasant place to wait.
1/9/2025
Jacqueline J. VERIFIED CUSTOMER
David was prompt, friendly and efficient.
1/9/2025
Yidan W. VERIFIED CUSTOMER
If waiting time be shorter, that would be perfect.
1/9/2025
Lori G. VERIFIED CUSTOMER
Always great service, friendly team and reasonable wait times! And good coffee too!
1/9/2025
Barbara B. VERIFIED CUSTOMER
Price has doubled as compared to 4 months ago!
1/8/2025
Douglas H. VERIFIED CUSTOMER
Excellent service
1/8/2025
Matt B. VERIFIED CUSTOMER
Express lane techs wear black gloves while working. They also wear the same gloves while driving my vehicle. Some techs are using industrial sprays and other chemicals that I do not want on my steering wheel or other surfaces in my vehicle. Also, unlike before moving to express lane system in May for oil changes, the seat is not covered and a floor mat cover is not provided. Would like to see changes made in those regards. Thank you.
1/8/2025
Kate W. VERIFIED CUSTOMER
Great job and tech answered my question about the ac system