Smart Motors Toyota Auto Repair Service

Smart is the best dealership and service organization I have ever dealt with. Their work supercedes even Lexus!

Joseph was very helpful & knowledgeable when I asked him questions in regards to tires… When to replace, types offered, etc.

The issue has not been fixed and I paid $250 again just for the issue to not be resolved.

Justin was thorough and timely -appreciated his efforts to maintain communications re the vehicle service

Mallory was a pleasure to work with and took care yo attend to every detail of the services i needed. THANK YOU. Lenore T

Positive remarks: the staff was friendly, no problems with the loaner car - except for the smell of the interior old egg rolls. When checking in, I was presented with services that were not needed. Told it was recommended my vehicle get an alignment. When I questioned it, Melissa walked over to check a screen up on the wall where it showed my car’s license plate and that my alignment was fine. Taken when I drove into the dock. I was there for a recall on clips for the front bumper. I was told my air bag sensor needed to be checked. That recall item was not on the notice we received. When picking up my car, I was almost hit in the loaner car I was provided, by a staff member pulling out a van while looking at her phone. I had to use the horn to stop her. I then went to get in my car and the back trunk was wide open in the parking lot and my driver’s side seat cover was missing. I went in and let them know. A manager or director came out to check things, I took a picture of my trunk open to show them. I believe the manager’s name was Peter, he told me he would do some investigating, check the cameras and get back to me. I didn’t have any issues when I had our RAV 4. The service seems to have declined. The first or second Toyota service for my 21’ Highlander, nothing was checked in the inspection sheet. I was told that with the first two services, there’s never anything that needs to be checked, fixed, filled. Thinking we may need to check out the East side Toyota.

You're welcome! I'm always satisfied with the service,Thank-you!

Very nice and friendly

While Alisa was busy could not check me out she found another team member to help

I wasn’t checked out by David so I don’t think this reflects on him but the invoice I took home didn’t say anything about a part being ordered so I had to text inquiring about it. The invoice he had apparently had the part listed as ordered so no problem but the last page had dollar amounts of $269 which I thought I had to pay if I wanted the part. It should be under warranty.

The system of having vehicles line up can be an issue.

Mallory does an excellent job. Quick service.

The whole process was smooth and professional.

Paul did a great job with our car updating the firmware that was causing a problem with the multimedia screen. Al work was completed in a very timely manner. Paul was also easy to work with.

Thank you for taking the extra time to check my vehicle and it’s always been an excellent experience when it comes to the customer service and a professionalism

Quick and prompt service.

Joey was very personable and the information he gave me was clear.

I like the fact that they check everything

Amazing availability to excellent service and superior customer support

Mellissa was such a sweetheart ?? she helped answering all my questions and helped us get a shuttle while my car was getting serviced. 10/10 service