Got me in for a waiting appointment when the one I made online would have taken multiple days and helped me understand how to avoid this mistake next time! Thank you!
12/14/2024
Michael W. VERIFIED CUSTOMER
I'll be back! Arnold Swarzeneger voice.
12/14/2024
Patrick B. VERIFIED CUSTOMER
Eric was very knowledgeable, professional, and courteous and provided honest and thorough information about my vehicle inspection throughout. The maintenance and inspection was done quickly and the debrief and checkout was quick as well. I thought the team did an excellent job and Eric was an excellent representative in conveying the information to me.
12/14/2024
Tia B. VERIFIED CUSTOMER
He explained everything and was very helpful
12/14/2024
Eshiyonzo O. VERIFIED CUSTOMER
Great honest service. Onix
12/14/2024
Candace W. VERIFIED CUSTOMER
Eric was professional and friendly. He did an excellent job
12/14/2024
Ann J. VERIFIED CUSTOMER
I was happy with the ultimate outcome (my vehicle was repaired the same day and the work was covered by the warrenty), but the customer service communications were very frustrating. I waited for 2 hours for my problem to be "diagnosed" when I told them when I arrived what the problem was. My agent was dismissive of my inquiries as to the timing for my repair, which added to my frustration as I waited.
12/14/2024
Payton Q. VERIFIED CUSTOMER
Everyone was very nice and helpful with all of my questions!
12/14/2024
Barbra R. VERIFIED CUSTOMER
Thank you!
12/14/2024
Suzanne H. VERIFIED CUSTOMER
I sat for an hour before she came out and told me that the part I was having replaced and was there to replace, wasn’t in stock. Seems like a well organized place would tell me that even before having me make an appointment; would, in fact, make sure the part was available before having me come in. There needs to be better communication.
12/14/2024
Megan C. VERIFIED CUSTOMER
The service was phenomenal(110% impressed with Vang and Ian). I was only less-than-completely satisfied by the price to swap an alternator being higher than any rate I found while researching by more than $200, and the diagnosis fee being 20% higher than I expected. I considered it still worth it for the diagnostic since I was lent a loaner while my car was serviced, and the alternator fee was easier than taking the car elsewhere once it was in your shop. Otherwise no complaints.
12/13/2024
Roberta M. VERIFIED CUSTOMER
Ian is the best service advisor I've experienced at Smart. And that's a high compliment.
12/13/2024
Mary P. VERIFIED CUSTOMER
Jesse is very personable and easy to work with!
12/13/2024
Lori B. VERIFIED CUSTOMER
Thanks for fixing my window. I think the visor screw got missed as not listed on the summary sheet for work performed.
I'll get it next time in with vehicle.
12/13/2024
Leah B. VERIFIED CUSTOMER
Mallory was exceptionally helpful and friendly. I would be delighted to work with her again.
12/13/2024
Thomas R. VERIFIED CUSTOMER
All was great
12/13/2024
Donald U. VERIFIED CUSTOMER
Joel answered all our questions. The oil change was done in the time promised. Thank you.