I acknowledged that when I arrived at 1pm that I was early for my 1:30 appointment. At 1:22 I received a text that my vehicle check-in was completed and that a multi point inspection was ready for my review. Then about 10 minutes later I received an update saying that my vehicle was ready to go home. This was great for I had a 3:15 appointment. I waited another 15 minutes because I had not been approached for checkout. At about 1:45 I asked the desk and they said things weren’t ready yet for me to check out and it was still in the bay. I waited another 15 minutes and went to the bathroom. Then approximately 2:15pm I went to the desk again to ask the status of checking out and was told that my car was not ready. For the third time, around 3:20pm I approached the desk again! Finally, I checked out at 3:35. Why did it take 2 1/2 hours for an express rotation of my tires and a multi point inspection. I had to cancel an important appointment due to this delay. All I got was a simple apology and a comment that my name probably was called once and I did not respond. I sat in the waiting room the entire time except for a five minute bathroom break. No one took my concerns seriously. I believe this needs to be addressed.
12/11/2024
Keri H. VERIFIED CUSTOMER
Thank you for your excellent service
12/11/2024
Jo W. VERIFIED CUSTOMER
Gregorio was very pleasant & helpful. My service
Was completed I a timely matter.
12/11/2024
Douglas D. VERIFIED CUSTOMER
Price was what they quoted on phone. Very courteous staff. Appointment was on time.
12/11/2024
Roger W. VERIFIED CUSTOMER
A job well done
12/11/2024
NATHAN S. VERIFIED CUSTOMER
Best service I have ever received
12/11/2024
Patricia W. VERIFIED CUSTOMER
Everyone was polite, my only concern is it took 3 hours for service that was relatively minor, replacing batteries in key fobs, tire rotation, and replacement of a faulty tire pressure sensor. No one updated me for 2 hours and seemed unsure of the cost.
12/11/2024
Jefferey J. VERIFIED CUSTOMER
Well done. I didn’t even have to wait very long today, which was unexpected and nice.
12/11/2024
En Z. VERIFIED CUSTOMER
Thank you for providing such excellent service
12/11/2024
Jason H. VERIFIED CUSTOMER
Paid over 200 for a simple damage estimate a joke
12/10/2024
Hideki Suzuki. VERIFIED CUSTOMER
Response was quick and, the issue was resolved quickly
12/10/2024
Louis B. VERIFIED CUSTOMER
Great job, definitely appreciated the shuttle back home in the morning.
12/10/2024
Renee S. VERIFIED CUSTOMER
He took extra time to talk about brakes and tires. Thank you.
12/10/2024
Lexie E. VERIFIED CUSTOMER
David is fantastic! My favorite auto technician ever!
12/10/2024
Adam P. VERIFIED CUSTOMER
Service Advisor was great. Was disappointed that the price of an oil change was $30 more than the dealer I usually take it too. Also disappointed that the car wash service was down.
12/10/2024
Thomas M. VERIFIED CUSTOMER
Kept me well informed and explained the service that was planned and done on my vehicle.
12/10/2024
David G. VERIFIED CUSTOMER
Everyone I encountered was most professional and kind. I very much appreciated the use of one of your loaner cars for the day.
12/10/2024
George R. VERIFIED CUSTOMER
Bryce was thorough in his explanation of what was needed to be done on our vehicle and why. He also explained the reason that Smart Motors thought that it was the time for repair and why.
12/10/2024
Beth G. VERIFIED CUSTOMER
He was very polite and helpful. Offered some suggestions on the need for tires in the future
12/10/2024
Julie Z. VERIFIED CUSTOMER
Filters needed changing but they did not call and just doit while my vehicle was there. I will be able to come back tomorrow