Next time I will make an appointment. I was cited an hour wait and was told I was car #3. I came back in an hour and my car was still outside. It didn’t go in the bay for another half hour! I left after 2 hours. I only had an inspection and wiper blade replacement
12/8/2024
Colette S. VERIFIED CUSTOMER
Bruce was great. Everything was thorough and informative as usual!!
12/8/2024
Dennis G. VERIFIED CUSTOMER
Good experience today
12/8/2024
Gur S. VERIFIED CUSTOMER
Joey was really friendly and helped me with any questions I had.
12/7/2024
Bibiana P. VERIFIED CUSTOMER
The technicians were nice and on time. Service was fast!
12/7/2024
Michael R. VERIFIED CUSTOMER
My vehicle was done about 20 minutes before I decided to check in about the status. I had patiently waited past the estimated wait time (45-60 minutes) I was told at 823am. When I asked, Daniel told me they were “finishing up the paperwork” which was a lie - just apologize and fix it. Instead he looked in the computer for a bit and then tried to find my service rep. Then said he’d be right over - no one came, then I found him but he never came to talk to me, nor did he answer my questions; and they still rotated the tires after I said not to because of a recommendation to replace them. Daniel finished up with me and still had to finish the paperwork that now took over 30 minutes to complete. He continued to pile on his “customer service” that the wait was the standard expectation. Had I known I wouldn’t have left until 1010am I would have got picked up so I wouldn’t be late for work.
Additionally, I was the 7 th car there in the morning and somehow got pushed down around 12 th to be serviced. That process ****. You should have a box to take a number or something else. Never again will I do that - only did because of a bolt/screw in my tire.
12/7/2024
Jennifer S. VERIFIED CUSTOMER
Alyssa was wonderful, and probably the reason I spent over $2600 to repair the car instead of scrapping it. I have to say that when I came into your repair area I was crying, shaking—it must have been obvious I was really upset. Two of your employees simply pointed me towards the back area with no real explanation of what I should do so I just stood there waiting for someone to notice me. Alyssa saw me and immediately called me over, asked what was wrong, and when she found out how completely scary and dangerous the car was that I somehow managed to get to your dealership…she was responsive, empathetic, and treated me with real care. If you have an outstanding employee award, please nominate her. If you can give Alyssa a raise—she deserves it!
12/7/2024
Sheryl J. VERIFIED CUSTOMER
Sean was very professional and friendly. The service was thorough and completed in a timely manner.
12/7/2024
Roman K. VERIFIED CUSTOMER
Drift and noise in cabin is not “normal “, refuse by Smart Toyota service manager to address this problem is unacceptable.
12/7/2024
Joann H. VERIFIED CUSTOMER
Easy, straightforward appointment.
I would like to give a special thanks to Paul, in the sales tech department, for happily setting up my phone contacts list in my Prius. He was very pleasant to chat with, really knew his stuff and pointed out my next Toyota - a Corolla Cross Hybrid. Not for a while, though, I’m still happily putting miles on my Prius.
12/7/2024
Todd F. VERIFIED CUSTOMER
Not a good experience today on many levels. Services I asked for were forgotten, my coupon I asked to be applied was not and I wanted some troubleshooting for a tire vibration but was told it would be $185 to just diagnose it. Ridiculous! Less service and higher prices has become a trend for Smart Toyota and that is not a good business model. I will be going elsewhere for my next service appt.
12/7/2024
Mondest R. VERIFIED CUSTOMER
Very efficient and friendly. I like your use of technology in priducing and explaining work that needs to be done.
12/7/2024
Kimberly K. VERIFIED CUSTOMER
Hunter was great. Everything was done quickly and communicated well.
12/7/2024
Jane J. VERIFIED CUSTOMER
David was clear, took my safety concerns seriously, concise in his explanation of what had happened with my car, and offered me the option of an immediate fix. A great experience!
12/7/2024
Barbara B. VERIFIED CUSTOMER
Great service! Very through. I appreciated explanations on my service. Thx!
12/7/2024
Ebriama J. VERIFIED CUSTOMER
He is very professional and kind
12/7/2024
Thu N. VERIFIED CUSTOMER
Will be back to have service done again in the near future!
12/7/2024
Karen S. VERIFIED CUSTOMER
I’m hoping the repair will hold without any further issues in the near future.
12/7/2024
Paul B. VERIFIED CUSTOMER
Everyone was courteous, friendly, and professional. We have trusted our vehicles to Smart for decades.