Smart Motors Toyota Auto Repair Service

Thank you for speedy service and the hot chocolate

Thank you

Got text message car was done. Came to dealer 5 minutes later and had to wait 40 minutes to get vehicle

Very kind and thorough

Had to make an appointment for 10k service two weeks ahead. Got there and found out that no mechanics would be looking over the vehicle for its first check since new,...rather was directed over to your quick lube area with "techs" looking things over. Then it sat outside for over an hour past my scheduled time before they even started. Your folks were polite and friendly,...did all thier typical oil change tire rotation checklists fine. This is my third new car with Smart Motors, and i just don't recall not having a real mechanic review/service. So, I was dissapointed in the wait and the lack of thorugh 10k checklist complete by mechanic.

Eric was one of the best people I have ever dealt with. Extremely polite and knowledgeable! Keep up the good work!

It looks good but it is out of my plan according to finance.We will see it. The time with David Killerlain is nice. Thanks.

Explained everything, we appreciated that. Car maintenance was done in good time.

Great communication and follow-up with the service needed. Car was completed before anticipated. Thank you!

From start to finish, Greg kept me informed about the progress of service.

My experience definitely fell short of expectations - I received a confirmation of my appointment for 7:30am at Bay #8, I arrived a few minutes early and waiting in front of Bay#8 for 10 minutes until someone came and said that bays 5-8 were not being used today and that I should go to Bay#1 behind the other car. I waited there another 10 minutes to be checked-in with no response to my statement of the flubbed appointment confirmation for Bay#8. The waiting room was decent and I had coffee and did a bit of work while waiting. When I was called up to the counter the attendant slid the stack of paper over to me saying that he needed me to sign the top copy. He didn’t walk me through what had been done and associated charges or anything. I scanned it and informed him that there shouldn’t be any charges for the services today as this is a Certified Used Gold vehicle just recently purchased from Smart Motors and I should have 12 months of regular maintenance for free. He was stymied and had to go confer with a supervisor. Five minutes later he returned to his computer and printed out a new version of the paperwork with the zero charges. So, your computer system gave me an appointment to a closed service bay. The staff were very matter of fact and lackluster. The computer system didn’t show that my services, which your system sent me reminders that it was time to come in for the services, were part of covered regular services. And the staff never made any apologies for the mix-ups. So none of this is terrible and the service to the vehicle was done well and timely once it got in, but it’s definitely not good customer service. And that is the business that your staff are in, customer service.

This was my first time at Smart Motors, and I was pleasantly surprised by all aspects of the experience.

Professional check in and information.

Service was fast and easy. Everything was on-time. The estimate for the amount of time it would take was almost exact. Sean kept me informed every 15 mins or so during my wait. Very nice job, this is why I come to your dealership instead of the one on the east of Madison.

Everything was good!

Great service, thanks.

While the service itself was fine, there is nothing express about the express service. The only service required was rotate 4 tires. We waited 2.5 hours.

Give Graig a raise

I trust Toyota smart team

Thanks