I bought the car new from you in May because I work in Stephen’s Point three days a week and liked the idea of a hybrid purchased at Smart motors (we’ve bought from you before). As I recall there were several free oil changes included, but it seems these are only included if the car is below X number of miles. I’m at almost 30,000 miles and don’t feel like I was able to fully use the couple of complimentary oil changes.
11/30/2024
James B. VERIFIED CUSTOMER
It was a great experience!
11/30/2024
Hannah E. VERIFIED CUSTOMER
The discrepancy between the estimate and the final cost of service was extremely high. An estimate should not be sent if the cost difference is about $200 which amounts to about 40% of the total service. Caleb, the service manager did a good job. There are no complaints with him as he provided excellent service.
11/30/2024
Ryan L. VERIFIED CUSTOMER
I went outside to get my car and the window had been left open. It was about 20 degrees out. Kind of annoying.
11/30/2024
Patti J. VERIFIED CUSTOMER
Didn’t put air in the spare tire as asked. The spare tire had less air in it after then when I arrived. When the air gauge on the dash reset it set off the low tire light! Not happy. It had 30 in it when I arrived and when I left it had 27
11/30/2024
Abraham G. VERIFIED CUSTOMER
I feel safe with Ian when I take my Toyota in. When I was frustrated with vehicle and things were complicated, Ian kept a calm demeanor and found me help were I needed it most. I look forward to working with Toyota in my future.
11/29/2024
Linda A. VERIFIED CUSTOMER
During a routine maintenance appointment, William Sindberg listened to my story about how difficult and scary it had become to start my 2024 Rav4 hybrid. It wouldn’t start without multiple tries, sometimes in dark parking lots after I went shopping. My maintenance appt. was the day before Thanksgiving. Maintenance very very busy. After hearing my story, others told me to make an appointment with the dept. that fixes “problems”, but my story sounded familiar to William. He went above and beyond his job for me. He arranged to have the car’s battery tested. It failed the test, the battery was replaced. I am pleased to say the car starts fine now and I am no longer afraid to drive it somewhere day or night. I can’t thank William Sindberg enough. He was kind, smart and represented Smart Toyota and Toyota maintenance service very very well. On that day, as busy as they were, he did more. I hope this survey gets to someone who needs to be aware that they have a very good employee on their staff.
11/29/2024
Randy G. VERIFIED CUSTOMER
I understand how busy it was that day but my experience is always excellent very professional staff they always educate their customers on the work that's being done Mr Bryce Staveness gave great service thanks always Randy G
11/29/2024
Robin C. VERIFIED CUSTOMER
I feel if a person makes an appointment they should have service before the "first come first served, service". I had a 9:30 appointment, I was there at 9:10, they took my truck in at 10:10, I left at 11:00. That's terrible for someone that had an appointment!!!
11/29/2024
William G. VERIFIED CUSTOMER
I can’t really respond to any interaction with anyone because my experience involved just dropping my car off and coming back to pick it up after being called and told it was ready for pickup.
11/28/2024
Cliff T. VERIFIED CUSTOMER
Liam did a great job in providing customer care and quality service for our vehicle.
11/28/2024
Jane R. VERIFIED CUSTOMER
It has been an overwhelming few days for the staff as people want their cars running well before they leave for a visit on Thanksgiving but they remained pleasant and professional!!
11/28/2024
Jeremy W. VERIFIED CUSTOMER
David was great to work with today
11/28/2024
John M. VERIFIED CUSTOMER
X
11/28/2024
Brian R. VERIFIED CUSTOMER
Great customer service throughout the whole process
It is a skill that seems to be missing in a lot of service venues
Glad you all still have it!!!
11/28/2024
Coty R. VERIFIED CUSTOMER
The oil change mileage sticker relayed me needing an oil change but I was told I’m not due yet.
11/28/2024
Alana W. VERIFIED CUSTOMER
Fast and efficient service :)
11/28/2024
Tyler T. VERIFIED CUSTOMER
My advisor was a pleasure to work with and addressed all concerns.
11/28/2024
Aran M. VERIFIED CUSTOMER
Not an expert on the diagnostic system for determining the cause of a check engine light, but it cost $230 to figure out that the gas cap had a cracked seal.