Smart Motors Toyota Auto Repair Service

I appreciate Dave working with me and getting this resolved. I hope we can work together in the future.

Very informative and thorough

All good!

Wasn’t as long of a wait as they estimated so That was a plus. Thank you

You always do a very reliable work, thank you.

Friendly, professional staff!

Always friendly and respectful.

She was very helpful and friendly, I told my wife to ask for her on her next visit.

Good job!

The service was great, as usual. My only minor complaint was that the waiting area was very congested, and not very welcoming. Very different from the waiting area in the showroom.

I was greeted when I arrived and confirmed what services were being provided today. Additional services (replacing air filters) were recommended . I am very happy with the service I received today.

I waited 3 hours for a tire rotation and oil change. There was a text sent to me which I was not aware I had to reply to in order for the technician to continue working. If someone would have told me that would be the process, I would think it could have saved me a bit of time in your waiting room. I’ll be requesting a loaner vehicle when I schedule my next appointment.

Very much on time!

I had a scheduled appointment anstill waited over an hour before getting service. Unacceptable!!!

Joey was helpful and did an excellent job of keeping me updated. Many thanks.

Alyssa provided a great experience. The rest of the service department was a pain to work with. Had a scheduled appointment with a drop off the night before. My car was not looked at until after three and the tech working on it was leaving too soon to do the work. Forced us to leave it another night, the worst night of the week causing me to cross the Isthmus several times today after the appointment was scheduled for yesterday . What is the point to scheduling an appointment for a day that works to have you all blow me off to a day that is horrible? Makes me think East Toyota is a better option for the next purchase.

The 10000 mile service and programming of my second FOB took nearly 3 hours. Jesse was good to work with but that length of time for routine service is way too long.

Sean was very attentive, listened to what I said at check in when I arrived. Very satisfied with the whole experience. The time I had to wait for service was perfect and expected. SeN was very professional.

Nice folks working the shop/ counter.

Proofreading itemized billing. charges for diamond fusion windshield treatment. Labor costs were added to bill for application which was already a prepaid purchase. Unable to itemize the miscellaneous materials charges/fees upon inquiry. Unclear if customer was also charged for diamond solution itself. Service Count on the bill was incorrect for number of times the application had been performed. Number already entered at 10 of 14 and tech indicated it was not performed at visits of 20k, 25k miles. This was a net max visit 7 including purchase time zero treatment. But more likely may only had been treatment 2-5 at most. Tires deflated about 4 pounds from where they were upon arrival. Vehicle was set to 35 psi cold on tires as recommended, but left with 31 on each. Confusion on bay # to use. Express bay 5-8 were closed but appt instructions indicated to arrive there. Stalls 1-4 were two deep already with vehicle queue. Slow to begin check in. Numerous customers waiting for staff with an iPad and unable to register with main desk. Appt began far later than scheduled slot despite arriving early. Another sales pitch for prepaid service contract was made but have declined this on multiple previous visits. A nuisance when bill accuracy is already an issue. Originally had to call to book appt because website was not working to complete appointment.