He explained the reports from the technicians. He kept me informed of how work was going. He was courteous and friendly and answered all my questions.
11/15/2024
Michael F. VERIFIED CUSTOMER
Eric Muma and his crew were fantastic, I really appreciate their prompt and thorough attention to my wife’s Camry. Kudos!
11/15/2024
Theresa O. VERIFIED CUSTOMER
Joel was very communicative and knowledgeable. He also took the time to change out my low key FOB battery when he noticed it was low.
11/15/2024
Judith A. VERIFIED CUSTOMER
GREAT JOB!
11/15/2024
Jean P. VERIFIED CUSTOMER
I was very satisfied with the work done and the care from Mellissa. I don’t understand why it took 5 hours to get my car back for changing to winter tires. I had an appointment at 12:30 and my car wasn’t ready until 5:30. Seems that in the past I was able to wait for the service. I really appreciated the rides back and forth! Mellisa, my service advisor, was very helpful and friendly. It was just the time allotted for doing the service work. While there, I failed to ask why it took so long. Otherwise, all was good.
11/15/2024
Ronald N. VERIFIED CUSTOMER
Quick, what I expected.
11/15/2024
Donna Q. VERIFIED CUSTOMER
I came without an appt for my regular maintenance and was able to getting everything done in about an hour …. thanks
11/15/2024
Rachel B. VERIFIED CUSTOMER
I had a noon appt routine oil change/tire rotation. Didn’t get out until after 1:30. Watched many people come and go while I was there, so I eventually had to ask someone where my car was. Seemed like maybe I was forgotten about, as there was no communication until I found someone to let them know I had been waiting a long time. Usually service is great when I have an appt, but this time was a little frustrating. My technician was friendly though.
11/15/2024
Karissa F. VERIFIED CUSTOMER
Service was great! I was in and out with feedback about my next service. One of the better experiences I have had even with an appt.
11/15/2024
Daniel L. VERIFIED CUSTOMER
Great customer service! Very honest workers.
11/15/2024
Michael S. VERIFIED CUSTOMER
William was helpful and pleasant to work with.
11/15/2024
Sara K. VERIFIED CUSTOMER
Very nice friendly and informative-
11/15/2024
Christopher H. VERIFIED CUSTOMER
Hello,
My only complaint was that the very friendly intake person said that my car would be brought into the shop in 1 hour and it took 1:15 and that the service would take 30 minutes and it took 50. Otherwise I was satisfied I with my experience.
Thank you
11/14/2024
Carol C. VERIFIED CUSTOMER
I was so appreciative of how quickly I could get my car in for service and how quickly my car was ready for pick up..
11/14/2024
Linda E. VERIFIED CUSTOMER
It was a very unexpected repair and was probably due to whom ever changed our oil the last time. Extremely expensive given that the part was only $200. The unexpected nature of this repair was told to us by the people at Smart motors doing the work. We were between a rock and a hard place and had to fix it because I couldn’t bring my vehicle home now with a leak that we didn’t have before. It might have been nice if Smart motors had taken some responsibility since the previous oil change had been done there. Labor cost is way too high.
11/14/2024
Eric S. VERIFIED CUSTOMER
Eric was very thorough and helpful. Even walked out to car with me to make sure it started without issue
11/14/2024
Ryan R. VERIFIED CUSTOMER
Refreshing to have a person like Alyssa willing to go the extra mile and answer questions and to provide service outside of what was expected for warranty work. Thanks again for the exception service!!
11/14/2024
Joan S. VERIFIED CUSTOMER
Mallory is helpful and kind and does it all with a great sense of humor!
11/14/2024
Mayela F. VERIFIED CUSTOMER
Melissa was very friendly and helpful. she had a professional attitude and willing to help me with my problem.