Only a tire rotation was due at this time and we wish we would’ve been informed of that prior to dropping the car off and being without the car for a day. Had we known we would’ve just waited until the next service to bring the car in.
11/13/2024
Mary W. VERIFIED CUSTOMER
Joel & all the people who serviced my car were great. Joel was personable, efficient, and knowledgeable. He also answered the questions I had. Thanks Smart
11/13/2024
Gene A. VERIFIED CUSTOMER
Very well satisfied. Was kept informed throughout the process.
11/13/2024
Tami O. VERIFIED CUSTOMER
You guys have been wonderful!
11/13/2024
Karen V. VERIFIED CUSTOMER
Gregorio was very helpful and kept me informed through every step. Highly satisfied and thank you.
11/13/2024
Holly O. VERIFIED CUSTOMER
Never communicated the need for other work that needed to be done until we called
Claimed they were “too busy”
Don’t rely on a text that didn’t work
Need to call the client to discuss the situation
11/13/2024
Randy H. VERIFIED CUSTOMER
Have always done a great job on my vehicles...
11/13/2024
Wynona P. VERIFIED CUSTOMER
Great service from David, Melissa and Phil.my tire light came on.I tried to call David, but he had left. I called back the next day and David told me the possible reasons.The tire light is off now.
11/12/2024
Sarah R. VERIFIED CUSTOMER
Thank you for evaluating my vehicle! I’m still hearing a certain clunking noise when I go over bumps, so I may be calling for a check in! I appreciate the professional service!
11/12/2024
Valerie G. VERIFIED CUSTOMER
All was fine except the tire pressure gage was on and pressure when checked was not appropriate so someone must have forgotten to check that before finishing the work. I had to return to the garage.
11/12/2024
Pamela D. VERIFIED CUSTOMER
Very kind and professional. Will enjoy working with David again.
11/12/2024
Omar S. VERIFIED CUSTOMER
Well done
11/12/2024
Shirley F. VERIFIED CUSTOMER
I was made aware at checkin that there would be a wait. Verified the work to be done. Explained everything that was checked. Very professional and courteous.
11/12/2024
Joseph F. VERIFIED CUSTOMER
Love the service.
11/12/2024
Joseph M. VERIFIED CUSTOMER
Thank you
11/12/2024
Anthony W. VERIFIED CUSTOMER
You’re welcome
11/12/2024
Derek L. VERIFIED CUSTOMER
Nice and efficient, thank you.
11/12/2024
Steven K. VERIFIED CUSTOMER
The service was great but I would have appreciated Jesse resetting the service required message.
11/12/2024
Dana H. VERIFIED CUSTOMER
Dropped off my vehicle a few minutes before its appointment. Service associate took mileage and went over service to be done. Later, more than an hour later after dropping car off, I was sent a “you missed your appointment” text. Was really concerned my car was gone. Called Smart, they couldn’t find the car. Finally a text showed up while on phone, now saying the car was checked in. Then on phone, they confirmed it was in the shop being worked on. You really need to improve your system.