Great job for getting me in so quickly since I had an appointment to get to
11/6/2024
Alan K. VERIFIED CUSTOMER
I felt like I was not listened to or respected by the tech when I stopped by for an oil and filter change and tire rotation. The owner’s manual and the warranty & maintenance guide contain different information than what the tech told me.
11/6/2024
Charlene K. VERIFIED CUSTOMER
Mallory was attentive and completed the service requirements in a timely manner. Overall, excellent.
11/6/2024
Anya K. VERIFIED CUSTOMER
I never got an email or text confirming my appointment. I also was unaware that I needed to empty everything out of my car. An appointment reminder + reminder to empty out all of my compartments would have been helpful!
11/6/2024
Steven M. VERIFIED CUSTOMER
I’m very satisfied with Jesse Deyo and his professional care in setting up and addressing the concerns of ours regarding our vehicle. ????????
11/6/2024
John M. VERIFIED CUSTOMER
Mellissa was very pleasant to do business with at Smart Motors. Sincerely,John
11/6/2024
Surjit S. VERIFIED CUSTOMER
Sean did an excellent customer service!
11/6/2024
Matt S. VERIFIED CUSTOMER
Bryce was EXCELLENT. Clear and passionate conversations. Gave appropriate and accurate time expectations and listened to me. Couldn't ask for a better interaction.
11/6/2024
Susan H. VERIFIED CUSTOMER
Jesse went above and beyond by taking my car out an extra time to check for the problems I was reporting. I really appreciated that.
11/6/2024
Darcy C. VERIFIED CUSTOMER
No service has been done. The representative never offered any options when I expressed that I need my vehicle or a ride since Toyota did not know how long the service will take and Toyota is not open on weekends for this service. Very unsatisfactory service since it was Smart Motors that caused the issue.
11/6/2024
Rita R. VERIFIED CUSTOMER
Alyssa was great. I had to come back because there was the oil change was not done properly. This happened to me last year as well I think you guys need to train your service managers, as well as staff doing oil changes
I do not trust you with my vehicle
11/6/2024
Judy S. VERIFIED CUSTOMER
When I first arrived, I said be sure to check the air in my spare tire. Oh yes, we do that. When checking out, this had not been done. I asked the man checking me out to have someone check my spare. It was then done. Tire pressure was at 33, put up to 60. Checking the spare needs improvement. Otherwise, everything was fine.
11/6/2024
Mary S. VERIFIED CUSTOMER
Your service is excellent. We were very impressed. Thank you.
11/6/2024
Shirley N. VERIFIED CUSTOMER
Great service
11/6/2024
Raimondas C. VERIFIED CUSTOMER
This time everything was flawless! Thanks!
11/6/2024
Jennifer S. VERIFIED CUSTOMER
I had my car in for its 90,000 mile check up, to have the tires rotated, and to get an oil change on October 30. I had an appointment for this service. It was not an Express drive in. The tires were not rotated because I needed new tires. I ordered tires online and made an appointment to have them put in on Monday, Nov 4 at 7:30 am. The car was not ready for pick up on Monday. I had to pick up a loaner car. On Tuesday, Gregory informed me that I needed a new battery and a new fuel pump. I wasn’t aware that he was going to check these things. I assumed they had been checked at my Oct 30 appointment. I did have Greg install the battery and fuel pump; however, it is concerning to me that these things weren’t found at the 90,000 check up. Greg said they may have missed the problems due to several things - lighting in the bay, temperature of the battery, no signs of fluids pooling, etc. I feel these are poor reasons for missing the problems. And is it standard for an inspection of the entire car to take place when tires are being installed? I was taken by surprise when Greg reported the problems. I had no idea he would even be looking for them. I feel that this information should have been communicated with me upfront.
11/6/2024
Sherry C. VERIFIED CUSTOMER
Joel gave me a quote for tires and gave me options. He was very courteous and friendly. I also had an oil change and was shown an air filter with what looked like Cheetos laid on top. The tech told me I had a mouse but it is hard to believe the way the Cheetos were laying on top of the air filter that your tech pulled out the air filter without disturbing the layout. My daughter also said she was shown something very similar. I was due to get it changed but maybe someone should talk to the rep and let them know not to lie.
11/6/2024
Dawn D. VERIFIED CUSTOMER
Joel was very helpful and provided great advice.
11/5/2024
Abebech G. VERIFIED CUSTOMER
Just on time, sociable, professional staff.
11/5/2024
Debaditya G. VERIFIED CUSTOMER
I am extremely disappointed with my recent experience at Smart Motors. I was charged $500 for a repair on an upper engine radiator hose to fix a coolant leak, whereas another Toyota dealership in Wisconsin quoted me half that amount. Each time I bring my car in for servicing, new issues are detected, and I am billed at what seems like an excessive rate. For instance, I recently replaced the brake pads at a high cost, yet now I hear a squeaking noise every time I start driving from a stop. When I raised this concern, I was informed there would be an additional diagnostic fee. As a loyal customer who has always relied on Smart Motors for my car needs, I’m concerned that pricing practices have changed for the worse, bordering on price gouging. I may have to consider alternative repair shops for future services.