Eric was professional. His explanations were clear and thorough.
10/25/2024
Sharon M. VERIFIED CUSTOMER
New tires were recommend. However only a brand I had never heard of was offered to me. That was disappointing.
10/25/2024
Abby L. VERIFIED CUSTOMER
Thank you for a great job!
10/25/2024
Nancy S. VERIFIED CUSTOMER
Completely satisfied with all elements, esp Melissa.
10/25/2024
Deirdra S. VERIFIED CUSTOMER
I had an appointment for service and it took an hour! I am completely dissatisfied with service! I also had to have my breaks and rotors done after last service and they said my breaks were fine!
10/25/2024
James W. VERIFIED CUSTOMER
She provided excellent service
10/24/2024
Thomas B. VERIFIED CUSTOMER
Efficient and clearly explained.
10/24/2024
Mason G. VERIFIED CUSTOMER
Brakes got done two months ago and were very squeaky upon receiving my vehicle back. Called the dealership 9 times and left four voicemails for someone to return my call and get in contact with me-no one did. Finally upon me calling again did someone reach back out many weeks later. When I finally got Justin on the phone he said “I’m not sure if I ever got a voicemail from you, I’ll have to double check.” After pressing him on his statement he admitted to receiving it weeks prior. Worst string of customer service I’ve ever been a part of.
10/24/2024
Joni N. VERIFIED CUSTOMER
Appre iate the assistance Jesse provided! Many thanks for the prompt part and quick install.
10/24/2024
Don H. VERIFIED CUSTOMER
I had a good service experience. Friendly staff and pleasant waiting area.
10/24/2024
Joseph (Camille. VERIFIED CUSTOMER
Eric did a great job! He explained things clearly for me. Eric was very friendly and helpful! I hope I get Eric again next time I bring my car in for maintenance.
10/24/2024
Susan H. VERIFIED CUSTOMER
David Killerlain helped us get our new Toyota Corolla Cross in today for a Toyota Safety Recall. He worked on our behalf to ensure that the recall was completed-which was a problem as I had an appointment at noon today, which didn’t seem to have been made in your computer system.
He took the problem on and gave us great service!
Susan H
10/24/2024
Jennifer S. VERIFIED CUSTOMER
I was incredibly appreciative of David’s attention to my concerns, and I’m so happy that my car is back to running like new again!
10/24/2024
Karen H. VERIFIED CUSTOMER
Melissa did a great job of explaining and keeping me up to date on the issues that were being addressed.
10/24/2024
Carol R. VERIFIED CUSTOMER
Great work in a speedy time frame. Thank you!
10/24/2024
Susan G. VERIFIED CUSTOMER
Prompt service without appointment. Answered all my questions
10/24/2024
Mikalai Y. VERIFIED CUSTOMER
My estimate for 3 services supposed to be $504 total … got to add $15 for light bulb… I have told to use 50$ off discount from my email, still get over charged for scrapping and disposal— this is hidden fees , got brought up at the end of my visit…:((( sad … I did agree to 1 estimate, but received different at the end … I been Smart motors customer since 2018 looks like I would need to change place for car services… very disappointed
10/24/2024
Marisol G. VERIFIED CUSTOMER
From start off my pick up to finish just felt like I was there to pay and leave. I walked in, told to go to service area to pick up vehicle. First customer service rep is busy understandable. Second is on the phone with her crying child, again understandable but take that call in private. Was super awkward. Said she’ll be right with me and gets another customer. Another rep walks in and helps me. Tells me to sign the paper and gives me the keys. Also received a phone call. Didn’t explain anything to me or ask if I have questions told me my car was in a certain number spot turns out to be a different number. Was just overall felt like I was brushed off and worse off the car still vibrates hard randomly… clearly when it was there it was not occurring but as soon as I got in it, it was didn’t even have to drive off.. made no sense and 250ish bucks wasted. Hope someone else has better luck than me with these guys.