Smart Motors Toyota Auto Repair Service

Ian did a great job taking car of my RAV.... I will request him for future service work.

I dropped the vehicle off at 8:30am. It wasn’t finished until after 5pm. To top it off, the oil level is way over full. Now what do I do. I am really not impressed with the service.

The service was great but why am I getting charged $6-$7 shop supplies on a $105 oil change? The price is already high enough.

Technician was going to do an unnecessary oil change.I was told the computer had made a mistake. I really didn't feel they were taking the responsibility for their error. Only after I requested to talk to a supervisor to straighten out the incorrect situation did they say their computer made the mistake. I also addressed the issue I was having with losing air in my tires. I asked 3 different people to please check my tires for any leaks. Since we were constantly putting air in onetime & occasionally in the rest.I was told the cold weather was to blame. When I was called me to the desk to pay for tire rotation. I asked again about any tire leaks. That hadn't been checked! When my service rep came back I was told one tire did have a nail in it. Unable to patch it becuz of the location. Then I was sent on my way! Not happy with this service today at all.

Survey Response – Service Appointment for 2015 Toyota Tacoma I recently brought my 2015 Toyota Tacoma in for a scheduled service appointment on February 19th to address an identified issue with the lower ball joints. The issue had been diagnosed a week prior, parts were ordered, and I verified the arrival of the parts the night before my appointment. Given this preparation, I expected a smooth and timely service experience. However, I was disappointed with the delays and lack of communication throughout the process. Despite my 7:00 AM appointment, I was informed at 2:30 PM that my truck had not yet been started and that work would begin the next day. The following day, after not receiving a response via the text messaging service for two hours, I called the service department, only to find the advisor unavailable. After a return call, I was informed that my truck had still not been worked on and that service would likely be completed the next day. Ultimately, I did not receive confirmation of completion until Friday afternoon—two full days after my scheduled appointment. When picking up my truck after paying nearly $3,800 for service, I was further disappointed to find a red seat cover and a paper floor mat left in my vehicle, indicating a lack of attention to properly preparing my truck for handoff. Additionally, I inquired about the car wash service and was told it was broken. While these may seem like minor details, they contribute to the overall customer experience and my perception of the care taken with my vehicle. I appreciate that the repair was completed correctly, and I am pleased with the quality of work performed by the technician. However, given the amount spent and my expectation of a higher level of service from a reputable dealership, I was hoping for better communication, timeliness, and overall customer care. I want to feel valued as a customer, especially when committing to dealership service rather than seeking alternative repair options. I hope this feedback can help improve future service experiences for myself and others.

Did not get a full auto condition report when I picked Iit up early this morn. Could you send me it or email me.

Easy and straightforward. Thanks!

Muy buen servicio

I am so glad and satisfied with my vehicle. Thank you! And with Gregorio, of course.

Hunter was very helpful!

Thank you!

Great service, thanks!

Joseph Denzer was awesome: very professional and knowledgeable.

Service was great.

Well done

I appreciated that he spent a few minutes digging up the history on the two air filters for cabin and engine that were getting dirty. I have medical issues to tend to and wanted to justify the expense to myself. I was inclined to forego it but when he recovered past records that showed they were last replaced 3years ago, I decided to replace both. Didn’t take long but he had patience to set my mind at ease. I appreciated that. JD

Everything was great but I do think it was very pricey for what seems like a simple diagnostic and installation.

Very pleased to have Sean work on my truck. There was already a car in the bay when I got there but I hardly waited before mine was done. I appreciated the technical breakdown of the inspection and the upbeat attitude. Give this guy a raise.

I was waiting in the waiting room And no one came to tell me the results of my vehicle. I found out 1/2 hour later when I happened to look at my email and found the results there. I also was not given the option to keep my old in ok condition battery. Also from no charge to me, came out to an over $200 fee. My bill was not explained to me either.

Joseph was welcoming & timely with the service.