The service took considerably longer than anticipated but Mallory gave me a coupon as a thank you for patience. Much appreciated.
10/15/2024
John P. VERIFIED CUSTOMER
I appreciated the friendly and helpful manner of everyone I encountered. I am from out of town. This is my third time using your services and I have felt this way each time. Thank you. John P
10/15/2024
James C. VERIFIED CUSTOMER
She was super helpful finding the rattle in the car and getting me a loaner vehicle when I needed it
10/15/2024
Mary Ann. VERIFIED CUSTOMER
Joey was outstanding. He took care of everything.
10/15/2024
Mary Q. VERIFIED CUSTOMER
There is usually a sticker. Placed in windshield noting time of next service. Only one car was was operating so the line was long
And I couldn't wait.
10/15/2024
Austin F. VERIFIED CUSTOMER
Quick service . Great job Joel.
10/15/2024
Jacqueline D. VERIFIED CUSTOMER
Got the answers that I needed
10/15/2024
Robert R. VERIFIED CUSTOMER
Great job thank you!
10/15/2024
Patty B. VERIFIED CUSTOMER
Noah was great, he explained everything and asked if I had any questions.
10/15/2024
Rodney T. VERIFIED CUSTOMER
Thank you very much for fixing my tire!
10/15/2024
Julie G. VERIFIED CUSTOMER
Thank you very much for your expertise!! This is the first time that we have ever had a Toyota!! And first with Smart Motors!! They are amazing and we have never had such great support!! Thank you!!
10/15/2024
James G. VERIFIED CUSTOMER
Service/repair was great. Checkout was an issue though. Just before 5pm and only 1-2 people seemed to be checking people out. One person in front of me and it took over 20 minutes to pay and go. Otherwise all was great
10/15/2024
Calvin E. VERIFIED CUSTOMER
Was told when I made appt for routine work that the recall on passenger airbag could be done at same time as other work only to find out the recall work wasn't being done yet
10/14/2024
David T. VERIFIED CUSTOMER
Joe went above and beyond - Great Job!!
10/13/2024
John F. VERIFIED CUSTOMER
I was checked in when I arrived on time for my appointment and told to wait for the next technician adviser. I then waited in my vehicle for 12 minutes and was only approached after I exited the vehicle and stood by it. I had a similar experience last time I was at Smart.
In addition, when I arrived I was immediately approached by a shuttle driver who asked me if I was “in a big rush”. I said no, but didn’t realize that meant he was leaving right then and the next shuttle would be 30 minutes. I certainly could have been more direct, but a more helpful statement to me would have been something more direct and specific like “I’m leaving now, the next shuttle will be at 8”.
Overall the service at Smart is great and the service on my vehicle is excellent. Refinement to the check in process would make the experience even better.
10/13/2024
Matthew N. VERIFIED CUSTOMER
Eric was very professional and helpful in outlining the service performed and informative on what needed to done and what to expect on future service appointments.
10/13/2024
Night Of. VERIFIED CUSTOMER
Joel was great!
10/13/2024
Yolanda C. VERIFIED CUSTOMER
Excelente trabajo. Muy buena atención.
10/13/2024
Thomas E. VERIFIED CUSTOMER
Online appointment page not working and no box to check to wait in store. People start waiting at the express line 2 hours before opening. Need to make appointments easier to schedule or hire twice the amount of mechanics for oil changes. These wait times are crazy!