Service is always great, but we are not real happy with the new appointment system. The reason why we choose Toyota over Honda is the ease of the express service at Smart Toyota. I loved being able to drive up and get an oil change in about an hour. We will have to start remembering to make an appointment now, because the wait times at drive up express lanes are quite long.
10/11/2024
Nicole J. VERIFIED CUSTOMER
Jesse was very helpful with a rebate, and arranging for payment with my father.
10/11/2024
Amy V. VERIFIED CUSTOMER
Quick easy experience!
10/10/2024
Julie K. VERIFIED CUSTOMER
Easy to make appointment. Didn’t have to wait long for my car to be done. Everyone was nice.
10/10/2024
Nancy P. VERIFIED CUSTOMER
Don't ask...still new car to me.
10/10/2024
Andrew O. VERIFIED CUSTOMER
Overall good service with no issues on the inspection. Eric was great to work with!
I do want to note that there was some miss-communication. I had dropped off my car the night before within the dealerships open hours. There was no service rep available or to be found to help me check in my car. This caused some confusion the day of my appointment.
10/10/2024
Thomas C. VERIFIED CUSTOMER
Very courteous and professional
10/10/2024
Brett K. VERIFIED CUSTOMER
Nearly 3 hrs to wait for an oil change. Was told I could not drop off the car and come back.
10/10/2024
Richard G. VERIFIED CUSTOMER
Eric did a great job. Thanks!
10/10/2024
Janice M. VERIFIED CUSTOMER
I was perhaps in the restroom? When my name was called and they said I was called twice. Anyway I waited about 20 - 30 minutes then asked at the counter. In the end I was there maybe an hour+ extra waiting to leave. Had to ask how the filters were, about the tires and wipers etc. Filters DID need to be replaced so add another 25 minutes. I had oil change tire rotation and alignment then the filters activated 1240 and left at 4 pm. SO just under 3& 1/2 hours.......
10/10/2024
Jeffrey M. VERIFIED CUSTOMER
Thanks Melissa for your help and patience when I requested that we double-check the recall status for my vehicle and you stuck with me and helped me out. I appreciate you!
Jeff Myers
10/10/2024
Colleen C. VERIFIED CUSTOMER
Thank you!
10/10/2024
Rita L. VERIFIED CUSTOMER
Eric was extremely professional and courteous… he was great to work with!! He deserves a raise!
10/10/2024
Patricia M. VERIFIED CUSTOMER
Great service from Grogio.sorry about the spelling.
10/10/2024
George E. VERIFIED CUSTOMER
Jesse was great. He kept me informed throughout the process and worked to get me on the road as fast as possible. Very satisfied customer!
10/10/2024
Thomas F. VERIFIED CUSTOMER
Very good!
10/10/2024
Richard S. VERIFIED CUSTOMER
Great experience. That’s why I keep coming back.
10/10/2024
James K. VERIFIED CUSTOMER
Great job and Mellissa was very helpful, courteous and a pleasure
To be my service advisor!!????
10/10/2024
Ruth N. VERIFIED CUSTOMER
Very friendly, explained everything very well
10/10/2024
Patrick M. VERIFIED CUSTOMER
Nate did a great job communicating with me throughout the process of getting my 2024 Tacoma repaired. He should commended for his professionalism and deserves a pay raise after his next review process.
Your organization benefits greatly from his efforts and is one of the reasons I hold Smart Motors in high regard.
Sincerely,
Patrick M