Impersonal and lacking any customer experience, and over $80 for a oil change . Someone who cares should contact me — funny right , like that will happen
10/10/2024
Bruce A. VERIFIED CUSTOMER
Eric was friendly, polite, and thoroughly explained what was done on my vehicle.
10/10/2024
Neil L. VERIFIED CUSTOMER
I never received the inspection report, until I arrive to pick up the car. The technicians had a recommendation about new brakes. But I was unaware of this until the pick up. Melissa was great. She checked into it and discovered that I did not need new brakes at this time.
10/9/2024
Joe H. VERIFIED CUSTOMER
Jesse was fine, it was the fact I sat waiting for my vehicle for almost two hours, for a job that takes maybe ten minutes. I also was very
disappointed that an additional charge of $7.86 for shop supplies was added to my bill. Plugging in a scanner to reprogram one option in the computer does not take 2hrs, and an additional $7.86 in shop supplies. I have worked in the automotive industry, be honest with people.
The better business bureau would probably be interested in your business practices.
10/9/2024
Anthony S. VERIFIED CUSTOMER
Joel was awesome. Speedy and great customer service. Well done.
10/9/2024
Christine R. VERIFIED CUSTOMER
This is the 2nd time for service so for is thing is going well. Keep up the good work.
10/9/2024
Alvaro D. VERIFIED CUSTOMER
Excellent service
10/9/2024
Jennifer W. VERIFIED CUSTOMER
Thanks again!
10/9/2024
Marsha J. VERIFIED CUSTOMER
They were wonderful in every way.
10/9/2024
Mengfeng W. VERIFIED CUSTOMER
Excellent
10/9/2024
Jessica W. VERIFIED CUSTOMER
William did a great job explaining what had to be done and was honest about what could wait. I really appreciated his excellent service.
10/9/2024
Khanh N. VERIFIED CUSTOMER
Excellent service by Greg
10/9/2024
Shirley T. VERIFIED CUSTOMER
Eric was very professional and nice. He explained all of the results and answered all of my questions. I enjoyed my visit from check in to exit. My complements for a job well done. ????
10/9/2024
Carolyn M. VERIFIED CUSTOMER
Mallory is incredible! Her knowledge and customer service skills are outstanding.
10/9/2024
Laurie M. VERIFIED CUSTOMER
Was left waiting on my car for at least 20 minutes for an advisor to check me in. I was quoted $159.93 for my service but was told it was more like $260. Was told they had new employees making the appt etc and were quoting wrong prices and since I was there around the lunch time my waiting would be longer due to lunches being taken etc.Melissa was good to work with and was allowed to give me a$20 discount. I have not had great experiences with Toyotas service dept, frustrating all around.
10/9/2024
Scott M. VERIFIED CUSTOMER
The car wash didn't work properly the first time I used it. It skipped the wash cycle completely and went to a Rinse and then had me pull forward and then didn't dry the vehicle.
10/9/2024
Louise D. VERIFIED CUSTOMER
Daniel provided world class customer service! Although another service employee created appointmt for me due to your software issues, your system failed to accept the new one. Hence, my 2PM appointment on 10/8 Bay 5 was not there. I received no texts about this appointment. This was 2nd X in 2wks I had issues w/scheduled apptmt. Daniel made it right. Car was serviced as scheduled.
10/9/2024
Austin C. VERIFIED CUSTOMER
Sean was very helpful, great customer service, great guy
10/9/2024
Elisa P. VERIFIED CUSTOMER
Unfortunately Gregorio was not able to fix the issue. I will have to bring it back the next time the engine light comes on.
10/9/2024
Itsik A. VERIFIED CUSTOMER
Justin Ganser truly went above and beyond. His customer service is second to none. He made sure I was taken care of and that my concern was addressed. Amazing service!!
Thank you