CardinaleWay Hyundai of El Monte Auto Repair Service

Good job

My car went in for a re furbished new engine. When i went to pick it up i drove two blocks and it stalled at an intersection and the engine light came on. I barely made it back to the dealer ship . Julio had it looked at and told me a rat had chewed a couple wires in the wire harness.. and that that was why the car wasn't running good. The so called rat chewed wires. If this was the case i would have noticed it at my home.. the car was doing other noticeable things that wasnt because of the wires. So if a rat had chewed the wires it had to have happened at the dealership. So the wire harness isnt under warranty so my car was just as bad when i left as it was when i brought it in . So now my car sits in my driveway un able to be driven after all of this . Very un satisfied with Julio and the Hyundai dealership.

Hyundai service department I thought were very professional and fast on my car's service. ???? Up guys thank you!

Would like to trade in the Tucson for a Santa Fe calligraphy with approximately the same payments.

Kevin has a good personality and easy to get along with. His communication skills are excellent Inc texting and keeping me up to date.

Yes I am completely satisfied with the service experiy

his excellent service could lead to another service such as oil change, and other special promotions provided by the manufacturer. Thanks for his excellence..

Requested to put air in my tiresand rotation and tire pressure is the same for all bedore and after so it looks like neither was done.

Thanks so much!

The service was the worst I have been treated here at this place the service Was not helpful at all when I got my car 4 hour the oil tag that they put up in windows wasn't done Walmart dose a better job then these people do I will post my review on line To let people know how bad was the service by. This guy.

I absolutely appreciate all that Julio Bernal and Diana Samano did for me. They as well as the other Staff members made me feel welcomed and I felt they were very honest. I have found my NEW DEALERSHIP for all future services. Thank you all.

We brought the car in at 7:10 am this morning for service. We didn’t hear back until late afternoon and had questions about what was being recommended to be changed. In total, it was almost $3,000 dollars worth of potential charges with the main charge being almost 900 dollars. We obviously had questions about this and it took numerous phone calls and voicemails to finally have someone tell us they would help us out instead of our advisor. Kevin was very nice, don’t get me wrong, but why was it so difficult to get someone to call us back in a timely manner? We waited almost an hour and a half and finally someone just said they would try to help us. The recommended fix was to change a gasket and put sealant to help with my issue and this was going to cost me almost $1,000 dollars. Just the diagnostic alone was $230.00. I basically gave up my car for the entire day to be told I need sealant. The service reps have always had the same issue but 9/10 I’m not even acknowledged when I walk in, so you end up awkwardly watching the advisors push papers and not even look up to say something like “we’ll be right with you.” And they’re not on the same page. When I came to pick up my car the individual I spoke to said my car was still being worked on. Which was incorrect, it was already sitting out in the lot. I literally had to pass it to get to the service door. So I kindly let them know my car was parked outside, and they went to go get the paperwork from someone, but had I not noticed this who knows if my wait would’ve been even longer. Unfortunately service here has always just been mediocre, but to see all these recommended “services” tacked on for an additional 2 grand is outrageous. One of the charges was new spark plugs. We just replaced mine a week ago. Is someone actually looking at my car to see if the things they’re recommending are even needed?

I come here a lot and they do have different receptionists, but I do want to mention that Kevin was very helpful, speaks very kind and friendly. He helped me to understand what are my options very well. He is great with customers. Thank you Kevin Molina. I will be back for my next service.

Great experience

Julio was awesome

Thank you for the excellent service.

Service person Kevi. Is very nice and professional and manager Diana is super helpful.

Diana Samano knows why…

You completely took advantage of a young college student by strongly suggesting he should choose the deluxe service option over the basic service option for his 25K mile service. This included unnecessary additions, one being a deodorizer service, at the cost of an additional $200! Not customer friendly business practices. Very disappointing.

Julio is the man ! See you when the parts come in.