CardinaleWay Hyundai of El Monte Auto Repair Service

Everyone was very nice! They really took care of me, made me feel appreciated! Thank you! ????

Great service

Joseph is awesome.. he help me to get by repair done.. I was there prior to Joseph helping me and another one of your tech was not helpful at all and I was very disappointed. I called and got ahold of Joseph and he was great and help me. If it was not for him I would not recommend your business.. You have an great associate.. Thank you Joseph for all your help with my tires..

Yes, Joseph Flores explain the service that should be done to my vechle

Just terrible and disrespectful all around. I smile d and nodded my head because I wanted to get out of there as fast as I could but I was not happy with the service nor management.

I purchased new 2023 Santa Fe from your dealership and had a 2:30 appointment for first service . Recall I was given first two services on vehicle at time of purchase but turns out it was not in computer purchase notes . Very disappointed but was willing to go forward with service because I took my 1 day off a week to drive to your dealership to ensure I take the time to follow Hyundai service suggestions . Following Factory service advice . I waited 2 hours to have vehicle returned with job incomplete !!! Charging customers for work not performed is very disturbing and has caused me trust issues going forward with future service issues . Was told tires were rotated but after looking at tires before leaving I noticed front right tire which had a cut on sidewall which Iam responsible for week after purchasing vehicle was still on front right side . Wow !!!!! Mechanic was already off and nowhere to be found to question why work was not performed and car was being returned to me as if work was done . Answer is clear he was ending his shift and thought no one would notice . My first experience servicing my new vehicle was horrible and will have to think twice before I recommend or return to El Monte Hyundai . No problems with device advisor . I hate to think what it will be like in future with using the extended warranties I purchased at time of purchase . Please do a better job in future to assure customers work is performed and fully satisfied with your customer service efforts. Thank you .

Julio was really nice and helped through the process.

Jayant Jussal is helpful courteous and professional

Pleasure doing business with a fine Reputable/Trustworthy Dealership such as Cardinale Hyundai of El Monte.

Matthew was great. My only suggestion would be that it’d be nice to offer coffee In the waiting room and maybe a vending machine?? I was there for three hours with nowhere to go and not even a cup of coffee.

Thank you Jose for your help and professionalism

Joey was very nice and explained what happened to my car very clearly which was very easy to understand! Amazing service!

This is not The first time that I was helped by Jayant Jussal and I have been Very happy with his service both times. He explained everything that was being done With my car very happy and satisfied thank you ????

The service team acknowledged the pictures I showed of the inverter fluid refill warning light, and showed me pictures they took explaining that the fluid did not look serviceable compared to another picture of a serviceable inverter fluid reservoir. Yet they would not proceed with flushing the inverter fluid because the warning light did not show up in their presence, citing policy for not doing what is obviously needed. Now I have to wait till the light to show up again and take it in before the service team is willing to do anything about it? I risk the cars battery overheating at the least, or burning up and killing me at the worst, just to prove what they already know? I repeat, they showed me pictures and said the fluid isn’t right! I really like my Kona electric and the service received thus far, prior to change in management. Previous service managers were knowledgeable, personable, experienced and excelled in customer service. What I experienced recently was bureaucratic ineffectiveness and how to lose customer loyalty.

El fue muy amable y el servicio fue rápido

Y

Hyundai of El Monte always does a phenomenal job with customer service and taking care of myself to make the process of my vehicle easy to handle. I always appreciate their time and effort to get me in and out in a timely manner. And I enjoy the communication with the texting, it makes life simple! Thank you El Monte Hyundai! And Jayant! And the team!

Everything smooth and great

Excellent customer service, my car was done before the approximate time given .

Very professional, efficient and polite