Jay helped me complete multiple maintenance services that were needed on my vehicle. In addition, he helped me complete a warranty replacement for a dual clutch issue, and I’m happy to say my car is driving fantastic now! Jay was friendly, very knowledgeable, and really listened to my concerns. Thank you Jay for all your help!
6/29/2024
John V. VERIFIED CUSTOMER
You guys are the BEST!!!
Joey was awesome!
6/29/2024
Yungkang L. VERIFIED CUSTOMER
Excellent service provided by Jayant.
6/28/2024
Xheryl D. VERIFIED CUSTOMER
Everything was excellent except for the wait...especially when I first arrived, and had to wait even to check in
6/27/2024
Geroge K. VERIFIED CUSTOMER
None
6/27/2024
Ethel "Tina". VERIFIED CUSTOMER
Great experience- Hunter was so nice and helpful to me
6/26/2024
Adhirajya K. VERIFIED CUSTOMER
Amazing service
6/26/2024
Sussan J. VERIFIED CUSTOMER
Thank you
6/26/2024
Ember J. VERIFIED CUSTOMER
The whole team was welcoming and kind all the way down to the women at the counter directing me. Thank you for a great experience.
6/26/2024
Wesley C. VERIFIED CUSTOMER
I will never come back to your dealership ever again. The absolute worst service by everyone in your building. I even tried to speak to someone who was introduced as the general manager and even he couldn't make time to speak to me. Told me I had to wait 45 minutes to talk to him.
6/26/2024
Yui L. VERIFIED CUSTOMER
I scheduled an appointment two weeks ago. The appointment date was 6/24/2024. It was a ABS safety recall for 2011 Elantra. When I arrived at services department at 7:45am, I was told that they have to order the parts in order to perform the recall.
I scheduled the appointment in early June. Services department had enough time to order the parts. I do not understand why they don't order the parts until I went there. It is wasting my time. The services associate Jayant Jussal did not even apologize for the inconvenience to me. Just like this is the way how they serve the customer. Although he said he would call me once the parts arrive, I don't believe I will receive a call from services department. I have to follow up myself. I will not go to this dealership for other vehicle services once the safety recall is complete.
The other thing is I do not believe if anyone reads my comments. It is like dropping a mail to the sea.
6/25/2024
Dave L. VERIFIED CUSTOMER
There wasn’t a problem with the service advisor, there was a problem with your dealership being double booked by appointments being made at your dealership as well as your Corporate office I understand for the dealership without either knowing. That caused the service driveway to be packed and the appointment I had at 10:30 came and went without being seen by my service advisor until a little after 11:30. There was no organization and staff seemed short handed. Somehow people with appointments after mine got seen by other service advisors before my appointment time which irked me. Also, my recall work almost didn’t get done after all that waiting because the service software system at Corporate was supposedly down. This is the second time that I have brought my car in for a recall part correction to be installed and both times I was told this about your Corporate office computer system software being down causing the work not to be done the first time until the next week or almost on this last visit. Also, don’t quite know what happened to Joey quitting or leaving your dealership when he was a great asset to your service department but I’m not happy that he isn’t there any longer.
6/24/2024
Mariela T. VERIFIED CUSTOMER
Thank you ???? so much appreciated you services
6/23/2024
Lawton G. VERIFIED CUSTOMER
Thank you. Jacob was great. It was my first time meeting him and I got a good feeling from him.
6/22/2024
Matthew G. VERIFIED CUSTOMER
The quality is going down at this location. Been coming here since 2019. Waited 26min yesterday before someone even SPOKE to me and I had an appointment. Hunter was not so great. My appt was with Jay, he wasn’t even around. Where is Joey? I bring my three cars here. I’ll give y’all one more chance before I start going to Glendale Hyundai. You can’t take hundreds of my dollars and be epically rude. Pick one.
6/22/2024
Alma R. VERIFIED CUSTOMER
Satisfaction
6/22/2024
Jacob C. VERIFIED CUSTOMER
Everything was great. Bought the car and a small paint chip had to be painted. Took it in and everything was fixed
6/22/2024
Dinah M. VERIFIED CUSTOMER
Hunter was accommodating. I was completely satisfied with his customer service.
6/21/2024
Elena K. VERIFIED CUSTOMER
Really disappointed as I got overcharged for the service and received things I didn’t ask for. I came in for the $59 special oil and filter change and at the end of the day, after waiting almost 5 hours in the office, was handed a $140 bill and I paid it because I wanted to leave but there were a bunch of things that were added on that I had not agreed to and feel that I probably won’t return to this location.
6/21/2024
Maria H. VERIFIED CUSTOMER
Did not have the parts for the scheduled appointment.