I sat in your waiting area for 4 hours. When I went to ask him for and update I was told parts needed to be ordered. Why did it take so long to ascertain you didn't have the parts?
4/21/2024
Jerry S. VERIFIED CUSTOMER
Thank you for taking such good care of my car.
4/20/2024
Ted B. VERIFIED CUSTOMER
Kevin is an incredible service adviser.
4/19/2024
Derek E. VERIFIED CUSTOMER
Jay is very professional and helpful. Anytime he's my direct contact for service, I would have total confidence that everything will be handled well.
4/19/2024
Yesenia A. VERIFIED CUSTOMER
Thank u for your grate service joey Q.
4/18/2024
Vincent T. VERIFIED CUSTOMER
He is very helpfull and patient person. Hyundai is so lucky to have a dedicated employee like Jayant.
4/17/2024
Jesus H. VERIFIED CUSTOMER
Keven is a very good service person
4/17/2024
Maggie K. VERIFIED CUSTOMER
Good work
4/16/2024
Jim H. VERIFIED CUSTOMER
I always appreciate Joey’s service
4/16/2024
Rudianto T. VERIFIED CUSTOMER
Very good job
4/15/2024
Heather K. VERIFIED CUSTOMER
I wasn't too happy to hear about the 3 remaining oil changes left when I was coming in for my 1st one. Felt that he was making me feel incompetent saying that "it's like you can get unlimited amount of oil change". He did not even try to check my terms carefully to assure me either. I had to ask him several times if he can show me the oil change setting on my car too. 3/5 stars overall.
4/15/2024
Michael L. VERIFIED CUSTOMER
Good job
4/15/2024
Marcella H. VERIFIED CUSTOMER
Parts are extremely over priced in comparison to 2 other dealers. I did my own research to discover that. Jay was very helpful & ended up accommodating me.
4/14/2024
Chris S. VERIFIED CUSTOMER
Excellent service
4/14/2024
Cheryl J. VERIFIED CUSTOMER
Jay was a pleasure to work with!
4/13/2024
Roger Alaniz. VERIFIED CUSTOMER
Joey was very helpful and efficient
4/13/2024
Nancy E. VERIFIED CUSTOMER
Joey was top notch! He completely took care of every aspect of my visit to the El Monte Hyundai service department. Give him a big raise! He deserves that and a big new title. I’m sold on this dealership. What you can do is improve the waiting area for the customers. That could be way nicer.
4/12/2024
Maxine G. VERIFIED CUSTOMER
Kevin basically held my hand throughout the entire time my car had major repairs done. Kevin was so very kind and patient to deal with my concerns and never made me feel like I was a bother…because of the service I received at CardinaleWay Hyundai of El Monte-my next car will be purchased through this dealership-excellent service!!!
4/12/2024
Mark S. VERIFIED CUSTOMER
The Serviceman was great. I want to trust, but I can’t help but feel the services recommended are so overpriced. Today, I had the “Better Service done. It was $119.95 and that was for be. Everything was checked green but the only recommended replacements were the cabin air/,and regular air filter. I was shocked that I was quoted $69.99 for air filter and $59.99 for cabin filter. These parts I was able to purchase both parts (OEM) for $26.00 ???? The replacing of the parts are easy to install and I’m sure would take no time at all. Pull out glove box with 2 twist parts for cabin and two clamps for air filter ? All of 10 mins maybe..
I’m going to have to reconsider my future appointments and car services. I understand the economy, but it’s tough for everyone. I don’t like the feeling of being gouged. I own 3 Hyundais, a Tuscon, (Son) a Santa Fe (Me) and my wife’s Kona. I am severely disappointed. We’ve been proud Hyundai owners for over 25 years…
4/10/2024
Diana C. VERIFIED CUSTOMER
Joey very caring and explain everything thoroughly and explains everything to his clients ????