Convenience of location is what brought me to Hyundai El Monte. However,the great customer service I have recieved from Kevin Molina has exceeded my expectation and will now be the number one reason I will continue to service my vehicle through Kevin Molina. Thank you.
3/10/2024
Chin L. VERIFIED CUSTOMER
Even with an appointment in the morning, the wait time was almost an hour to get checked in. Joey was great, but with only two service advisors available, the customers had to suffer.
3/10/2024
Frank C. VERIFIED CUSTOMER
The anti-theft software update was done in a timely and effective way.
3/8/2024
Arlene G. VERIFIED CUSTOMER
Nice and friendly service
3/8/2024
Paul S. VERIFIED CUSTOMER
I drove all the way in after calling about the recall service I needed and you didnt have the part to do the repair. I wish someone would have told me over the phone.
3/8/2024
Chereece G. VERIFIED CUSTOMER
The technician who performed my oil change used a blade to cut off the old oil change sticker to add a new sticker. My windshield is scratched and UV proectant layer was removed.
What is your policy on removing oil change stickers?
If there's notibale damage occurring do you keep continuing work? Why not stop and contact service rep/customer?
What is the policy on adding oil change stickers to customers windshields? I get reminder text for oil changes why add a Sticker that can cause damage.
3/7/2024
Juan D. VERIFIED CUSTOMER
Jay was very patient and accommodating. I will surely ask for his help and assistance with taking care of my Hyundai in the future.
3/7/2024
Andrea R. VERIFIED CUSTOMER
Joseph was great and took great care of me. I do wish your new owners would have let people know you were no longer providing rides home by Uber. I had not arranged for a ride and you 1 person who gave rides was gonna be gone for 2 or 3 hours. So I had to make arrangements to get home and back.
3/7/2024
Justin F. VERIFIED CUSTOMER
great customer service! switching over from downey hyundai to el monte now
3/6/2024
Christine P. VERIFIED CUSTOMER
Friendly service
3/6/2024
Ortizvilla L. VERIFIED CUSTOMER
Thanks to mr. Quintero, who was very kind and understanding towards us. He explained very well the service they were going to provide us. We are very satisfied.
3/6/2024
Deb Z. VERIFIED CUSTOMER
Saul is a very dedicated representative and cares about the customers concerns.
3/5/2024
Patrick R. VERIFIED CUSTOMER
Joey very helpful and your professionall employee
3/5/2024
Nathan B. VERIFIED CUSTOMER
I had 48 hrs to pick up my car, but 17 hrs were on a Sunday when the dealership is closed. I was told that I would be charged for my loaner even though the dealership was closed during the second day of my grade period. This unfortunate policy caused me a ton of issues on Saturday...
3/4/2024
Monica I. VERIFIED CUSTOMER
Jay is awesome! He took me in with an appointment mix up and gave me friendly service and frequent updates. Thank you, Jay!
3/4/2024
Yvonne P. VERIFIED CUSTOMER
Excellent service as always
3/3/2024
Ruth J. VERIFIED CUSTOMER
He was very professional and attentive to my question and answer me with understanding.I am pleased with the job well done.
3/3/2024
Tang H. VERIFIED CUSTOMER
Kevin Molina was very helpful. He went above and beyond to answer all of my questions with a pleasant demeanor. I appreciate how I can count on him to help me and others at opening; he’s always punctual and I really appreciate that. He was also very informative and kept me updated on the status of my car.