The car was ready more than a hour early. Thanks again Don
1/29/2025
Yehouda M. VERIFIED CUSTOMER
He exceeded expectations by saving me an hour. Getting me in and out quickly.
1/29/2025
Carina W. VERIFIED CUSTOMER
Thank you for being very kind, transparent and helpful! Appreciate you!
1/27/2025
Mari B. VERIFIED CUSTOMER
Matthew was friendly and took care of everything. He was efficient and with excellent service. Thanks Matthew! Manager Brent was also great- always a pleasure to work with. Thanks Brent!
1/26/2025
John V. VERIFIED CUSTOMER
Excellent customer service! Thoroughly explained what services were being done. There was also a recall item which required me to leave my vehicle overnight - no problem as I was provided with a loaner car. My vehicle was shiny and clean when I picked it up.
Steven is 5 stars; courteous, professional.
1/26/2025
Timothy L. VERIFIED CUSTOMER
Joey was exceptional in helping me resolve the issue
1/26/2025
Anel H. VERIFIED CUSTOMER
Flores was great as usual. He’s patient, nice and informative.
1/26/2025
Anna S. VERIFIED CUSTOMER
Excellent Service!
1/26/2025
Anthony A. VERIFIED CUSTOMER
Completely satisfied very professional
1/26/2025
Rose G. VERIFIED CUSTOMER
Oil light was on when car was taken in.Car should have been inspected correctly the first time. Had to go back again to be told it was the sensor. Should have been told that from the get ho if the car would have been checked correctly.Then to make matters worse I was over charged for labor. $200.00 per hr. It took one hour for labor and instead of being charged the $200 charged $600.00 I am going to dispute these charges. I am willing to pay but what is fair for 1 hour of labor
1/26/2025
Moorelee B. VERIFIED CUSTOMER
Joey was very helpful. Thanks for pre diagnosis of things that could be hazardous.
1/26/2025
Rod R. VERIFIED CUSTOMER
Excellent service! Joseph is outstanding! Great job. Very satisfied. 10 out of 10. No complaints!
1/25/2025
Angel A. VERIFIED CUSTOMER
Joey was great. Patient and respectful
1/25/2025
Rachel B. VERIFIED CUSTOMER
There is a rattling sound left behind in trunk that was not there before taking it in for service, it's really annoying and a blatant mistake. It's complete negligence because the workers had to close the trunk and hear it before giving back the keys to the vehicle. Also the car was down for at least 90 minutes before I was told it was done with service and I wasn't notified until inquiring about it after 4 hours which was the absolute end of the estimated time. Completely unprofessional by the person handling this situation.
1/25/2025
Philip R. VERIFIED CUSTOMER
First of all, there’s not enough dealerships around to take in all the needed service. The advisors are overwhelmed with too much work.You need to hire more help and more advisors.There needs to be better communication. The phone lines are overwhelmed and no one answers the customers back. Late messages don’t work or texts. When I call about my car, I want advisor to talk to me. Every time I call no advisor picks up and their messages are full.
My car was filthy when I picked it up, looked like it was in a dirt lot for days. The complementary Auto wash has been out of service for over a year. In fact, I’ve never had my car clean there since I got my car in 2023.
Advisors are nice and courteous and helpful, but the work is piled up and it takes too long to get your car fixed.
I also didn’t like the fact that there wasn’t any complementary car shuttle or car rental .
Sounds like there’s a problem with the service manager or the owner. But something needs to be done or your gonna lose your customers and business!
1/24/2025
David M. VERIFIED CUSTOMER
Thank you
1/24/2025
Qixiang H. VERIFIED CUSTOMER
Very good
1/23/2025
Lucy M. VERIFIED CUSTOMER
Kevin is the BEST!! He explains everything that needs to be serviced on the car. Kevin answers all questions in a very clear and articulate manner. I have known Kevin for two years now at the dealership. You picked a winner hiring him.
Lucy M
1/23/2025
Isela H. VERIFIED CUSTOMER
Service was outstanding and quick.
Thank you for keeping my car in good shape!
1/23/2025
Christian T. VERIFIED CUSTOMER
Julio's service was great. Even though the advisors were all busy, he took the time to update me frequently and take car of my car thoroughly.