Hi Hyundai Service team, you promised to get back regarding the Hyundai Sonata 2022 Sel, warped rotor issue, regarding when we can bring back our vehicle. We were told you will be in touch by December 16th at the latest. I was hoping you can help me fix the rotor issue soon? As it's unsafe riding a vehicle with improper brakes and rotors. After repeated contact to your reception, I am unable to reach the service manager.
1/4/2025
James N. VERIFIED CUSTOMER
Lawrence was very helpful through the whole process, and made sure I was completely satisfied with his, and the service team before I had left for the day. Lawrence had a delightful attitude the entire time as well adding to the enjoyment and over all satisfaction of my experience. Thank you,
1/4/2025
Gurinderjeet S. VERIFIED CUSTOMER
Lawrence was great! A true professional.
1/4/2025
Rafael F. VERIFIED CUSTOMER
Awesome service, very helpful keep up the great job!
1/4/2025
Richard H. VERIFIED CUSTOMER
Sherry was friendly, professional, and efficient. She provided us excellent customer service. We would not hesitate to recommend Sherry and the San Bruno Hyundai service department to our friends.
1/4/2025
Serane T. VERIFIED CUSTOMER
Great service.
1/3/2025
Craig G. VERIFIED CUSTOMER
I was SHOCKED how fast and how complete the service was. Makes me want to buy another vehicle from San Bruno Hyundai. My only bit of criticism would be how disorganized the process appears from outside. Some type of organization outside would speak volumes.
1/3/2025
Eunice P. VERIFIED CUSTOMER
Terrible experience with Daniel who is rude and uncomfortable
1/2/2025
Maria M. VERIFIED CUSTOMER
Goes above and beyond to make sure my requests are granted.
1/1/2025
Elizabeth C. VERIFIED CUSTOMER
Lawrence Lee was very attentive and pleasant to work with. He went above and beyond by offering to vacuum the inside of my car not just detailing the outside. I am very pleased with the service he provided. Thank you!
1/1/2025
Koreen K. VERIFIED CUSTOMER
Lawrence was a pleasure to work with. Answered all my questions and got my car back in a timely manner
1/1/2025
Jose R. VERIFIED CUSTOMER
Staff super helpful and nice. My service engine light is still on though not sure if that is normal
1/1/2025
David W. VERIFIED CUSTOMER
Dan, the agent that helped me in San Bruno, was exceptional.
12/31/2024
Kevin T. VERIFIED CUSTOMER
Sherry is terrible. I came due to an error message and when researching online it seems unsafe to continue driving. Her response was they were booked out for weeks so “I don’t know what you want me to do”. I told her I didn’t mind having the car there if I could get a loaner. Again she said no loaners and there was nothing she could do. I asked her what I should do, if I should drive home. Her mechanic told her absolutely not to drive on the car and again she offered or provided no solutions. She said you could speak to my manager and simply pointed to his desk, no introduction, didn’t provide him any context to our conversation. She is absolutely terrible
12/30/2024
Natalie S. VERIFIED CUSTOMER
Sherry Pandora provided a great service.
12/30/2024
Henry T. VERIFIED CUSTOMER
Sherry was very helpful and a credit to your service dept. Would recommend clearer checkin procedure. After parking car, not sure what to do. So walked in the service dept. No one greeted. No clear sign to wait or speak to someone. Was told to wait by someone, but no clear rhyme or reason for who my service advisor would be. Eventually asked Sherry for help and the rest was smooth sailing.
12/29/2024
Eugenio R. VERIFIED CUSTOMER
Sherry was superb in attending to my Kona vehicle maintenance checkup.
12/29/2024
Waresa H. VERIFIED CUSTOMER
Sherry was professional and kind. Thank you for all your help, Sherry!