Thanks you Sherry for all your help. You had my car ready right on time. I appreciated the car wash.
Happy holidays!
12/19/2024
Myung Bae. VERIFIED CUSTOMER
I was very satisfied with all the servers they provided and I am very grateful for her kindness.
12/18/2024
Jeff B. VERIFIED CUSTOMER
Liz was very helpful and attentive to my needs. Resolving my vehicle’s issue required multiple visits, and she fully understood the frustration that entailed, and did her best to minimize that.
12/18/2024
Sami J. VERIFIED CUSTOMER
Never get a 100% answer from them about any questions like about card key over 3 months ago I asked them the told they will let me know and I called so many times still nothing not even yes or no the hold my car for a simple oil change for 24 hours
12/17/2024
Hoshin S. VERIFIED CUSTOMER
The check in process could be better. Maybe with a central check in desk or issue a waiting number. There were 4 separate 11am appts and some confusion about who would get served.
12/17/2024
Michelle P. VERIFIED CUSTOMER
Sherry was great! Knowledge and friendly, arranged a ride for me and contacted me when my vehicle was ready.
Car was vacuumed but noticed was not washed.
12/16/2024
Wade H. VERIFIED CUSTOMER
Awesome service and everything was perfect!!! Lawrence was great and extremely helpful!
12/16/2024
Jay Y. VERIFIED CUSTOMER
Excellent job for Lawrence
12/16/2024
Michael W. VERIFIED CUSTOMER
George was awesome! Top notch service!
12/16/2024
Andrew L. VERIFIED CUSTOMER
Lawrence was responsive and professional in his correspondence. I appreciate him keeping me updated on the status of my vehicle and working with me on pick up time. Thanks so much!
12/14/2024
Nathan L. VERIFIED CUSTOMER
He had the car ready when he said it would be. Sounds minor, but it was very important
12/14/2024
Jesus P. VERIFIED CUSTOMER
Great service from Lawrence
12/14/2024
Jondelle B. VERIFIED CUSTOMER
I had the pleasure of working with Elizabeth Czahar once again and I am consistently impressed with her professionalism, expertise, and commitment to customer satisfaction. From the beginning, she demonstrated a deep understanding of my needs, and went above and beyond to ensure everything was addressed in a timely and efficient manner.
What stands out the most is Elizabeth's exceptional communication skills. She kept me informed at every step of the process, offering clear explanations and timely updates. Her customer service was remarkable, tackling challenges with ease and providing practical solutions that saved both time and resources.
Moreover, Elizabeth consistently exhibited a positive attitude and genuine care for both her team and the customers, making the entire experience smooth and stress-free. Her attention to detail, organizational skills, and willingness to take ownership of tasks have truly set a new standard for service excellence. She truly makes you feel like part of the Hyundai/Genesis family.
I would highly recommend Elizabeth to anyone seeking top-notch service management. Her dedication and professionalism are second to none, and I look forward to working with her again in the future.
12/13/2024
Christopher B. VERIFIED CUSTOMER
I really appreciated the staff's efforts to get me serviced quickly!
12/13/2024
Carlos R. VERIFIED CUSTOMER
Great service, thorough and informative
12/13/2024
Bob M. VERIFIED CUSTOMER
John arranged for a camera inspection of my engine to evaluate excessive oil usage. It was to be submitted to Hyundai and a disposition made within a few days. That was like three months ago and it was supposed to take 2 to 3 days. I’ve called and left messages three times and submitted emails to John twice. All I wanted was a disposition whether it was sorry we can’t do anything for you, or here’s what we can. Pretty consistent with the reviews on yelp, with 80% of the people saying they can never reach service or they are severely disappointed. I have had three Hyundai in a row, my relatives have had a couple, my friends a few, I have shared the experiences with San Bruno Hyundai and none of us will ever get a Hyundai again. It’s too bad that a pathetic service organization can ultimately cost millions of dollars in sales potential. Good luck. I will be emailing corporate office , Better Business Bureau, local news organizations , the local general manager, as well as others to let them know that this may be the worst service organization in Northern California. Does anybody read this or get back to people? I doubt it. ????????
12/13/2024
Diego L. VERIFIED CUSTOMER
Sherry was very helpful. She was personable and professional and handled all my concerns.
12/13/2024
Rebecca S. VERIFIED CUSTOMER
He over delivered! Very happy with my service.
12/12/2024
Rolando L. VERIFIED CUSTOMER
Excellent. You gays are the best. Thanks
12/12/2024
Chris P. VERIFIED CUSTOMER
Was misinformed about pricing. Brought car in for $20k service and asked how much it costs and what it included. Was told $287 and included oil change, tire rotation and alignment. I SAI I didn’t need alignment this early so opted for just oil change and tire rotation.
When work was done the bill came to $220 which made no sense to me without an alignment. I challenged it and the service rep brought over the manager who said an oil change and tire rotation cost $220. The initial pricing I was quoted was incorrect.
Another thing I did not appreciate is that you now charge the 3% credit card company charge on top of the bill. I’ve never seen or heard of this at a car dealership. This basically is a price uplift that helps your bottom line, whereas it really is a cost of doing business that you should figure out how to manage within your costs. This is a bad look for Hyundai service.