I am happy with how nice everyone is and how personable the staff is but my issue was that I brought in my car for a check engine light being on and after replacing the evap canister the check engine light has still been on for the last few days
12/12/2024
Jonathan M. VERIFIED CUSTOMER
If even Toyota could offer better customer service. Ur phone service is ****. Ur communication is worse than ****. And to “trump it all your team used 75 miles of charge and didn’t have the decency to charge the car. Over all Daniel must be over worked at Tesla and Toyota there service advisors know my name. They say there are free beverages. And know where my car is in the que. all I have gotten is on Monday no return calls I had to show up to demand my car. When they went to get it they seemed to misplace the keys. Grrr
12/11/2024
Dennis C. VERIFIED CUSTOMER
John Su was at first unhelpful, somewhat surly, then uncommunicative. Ultimately he was non existent and I could not get in touch with him or anyone with information on my car. Apparently he no longer works for Hyundai service, but because of their policy of only communicating through the first service rep you get, my car wasn’t being worked on (for several excuses) and I was left in limbo. I dropped it off on Thursday November 14. Did not get my car fixed until Saturday December 7. I was without a car for that entire time. And only kind of kept up to date in the last weeks. Really unacceptable.
12/9/2024
Caronda D. VERIFIED CUSTOMER
I’m not sure what’s really going on out there at San Bruno Hyundai but I’ve taken my car there twice to be repaired and it is still not repaired. I am very disappointed. I dropped my car off on November 21 and I was able to go pick it up on December 7 and the car is still not fixed. It still making the same noise. I don’t understand.
12/9/2024
Jason C. VERIFIED CUSTOMER
Could tell there was a drain on the battery but could not/would not actually diagnose it. Just shrugged and said the battery was fine.
12/9/2024
Ethan P. VERIFIED CUSTOMER
Sherry was great. Friendly responsive and helpful. She made me few at ease and confident the process was going as planned. Im very happy w the repairs and the whole experience thank you!!!
12/8/2024
Eleanor P. VERIFIED CUSTOMER
Sherry is the most knowledgeable advisor I have worked with in the Service Department. She also got things done quickly. With previous experiences, I have waited 4.5h onsite with my kids, and the rep kept telling me “soon” every 45 min. Sherry is honest and keeps her word.
12/8/2024
Marc A. VERIFIED CUSTOMER
Santa Fe look great & drove great
12/8/2024
Sean S. VERIFIED CUSTOMER
She did great and got me in early.
12/7/2024
Jennylyn Kaye. VERIFIED CUSTOMER
Sherry was so nice and very accommodating
12/7/2024
Karen E. VERIFIED CUSTOMER
Service should not take 5 hours to do 1 hour of service
When I have an appointment at 9 I expect the appointment to start at 9 not 11:45. No one should have to take a day off work for general maintenance.
You are the only service dealer on the peninsula. You need to work to make the experience shorter. Maybe less people in the waiting area and more mechanics
The gentleman helped me was new and extremely friendly. Also Vincent is quite nice
12/6/2024
Brandon L. VERIFIED CUSTOMER
She’s great!
12/6/2024
Komronbek Z. VERIFIED CUSTOMER
Installing broken part of my car took too much time i don't like it at all! And also there is no comfortable are to do my own staff! Last time when I was toyota's service center they provided me with a laptop and I was busy with my own business. I would really appreciate if u guys bring some laptop or PC devices for the customer
12/6/2024
Darlynn M. VERIFIED CUSTOMER
My car had a minor emergency(light malfunction) and I had to go to the service center without an appointment. The new staffs Victor and Lawrence were very accomodating and helpful and understood the need to have my car repaired since its not safe to drive with defective headlights.
The bald asian guy seated by the door was rude and straight up refused to entertain my concern insisting that I need to have an appointment to be served. I was still explaining to him the situation and not yet done talking , he turned his back on me and started ignoring me. He was very unprofessional.
I understand the importance of making appointments but my situation was urgent and I cant make an appointment for such emergency.
It was my first time in Hyundai San Bruno, if I have to deal with Lawrence or Victor I would gladly come back, but if it will be the bald asian guy, i will definitely not go back
12/5/2024
Otis M. VERIFIED CUSTOMER
Liz is the ultimate professional! My appointment went extremely well!!
12/4/2024
Evgeny B. VERIFIED CUSTOMER
Tire rotation and pressure adjustment weren't done even though paperwork indicates they were.
12/2/2024
Lauren G. VERIFIED CUSTOMER
Sherry was so great to work with! Very knowledgeable and friendly. She even stayed late so I could pick up my car same day. Would highly recommend her and Hyundai of San Bruno to anyone.
12/2/2024
Eric C. VERIFIED CUSTOMER
George,Tim and Sherry were exemplary, they helped me get the dead car battery replaced in 2 hours on a busy Thanksgiving weekend because they understood the urgency of my situation with my family waiting for transport on a holiday weekend.
12/2/2024
Jason L. VERIFIED CUSTOMER
Sherry was extremely helpful and patient. She gave me realistic expectations for turn around time which I greatly appreciated.