Worst customer service. We were left in the dark. Couldn't get a response back after multiple times requesting what was going on with our car. Dissatisfied with the lack of respect shown to me and my wife.
12/2/2024
Nehanda D. VERIFIED CUSTOMER
Joe was a great help. The whole staff was friendly and solved my recalls with my car.
12/1/2024
Georgezetta R. VERIFIED CUSTOMER
George was outstanding. Exceptional customer service and follow up. We are very happy and when we need another car, your dealership will be first on our list. I don’t have a lot of experience with Hyundai and am very very pleased with your people and the company. I also worked with Victor and he and I as fellow veterans had immediate connection. He went out of his way to help us throughout the whole experience. Fantastic customer service and professionalism. Thank you
12/1/2024
Susan B. VERIFIED CUSTOMER
Michael was professional and extremely helpful.
12/1/2024
Michael C. VERIFIED CUSTOMER
He went above and beyond, thank you
12/1/2024
Audrey T. VERIFIED CUSTOMER
Sherry was responsive and professional
12/1/2024
Ankur S. VERIFIED CUSTOMER
Sherry was great. Super helpful in explaining the work to be done. She was also very communicative in letting me know when my car was done. Couldn’t have been better!
12/1/2024
Leland L. VERIFIED CUSTOMER
Service advisor was professional and I was well informed about specific and timing. Advisor offer me a Lyft ride home as the service was several hours. Thumbs up ????
12/1/2024
Ken W. VERIFIED CUSTOMER
Ms Pandora is an excellent customer service.she is very knowledgeable,efficient and professional with her service. I am very pleased with her customer services.
11/29/2024
Chad M. VERIFIED CUSTOMER
Great service ????
11/29/2024
Wendy C. VERIFIED CUSTOMER
Great and speedy service. Thorough explanations of current service and expectations of next service.
11/28/2024
Greg H. VERIFIED CUSTOMER
Overall everything was great. My car was ready much faster than expected, and the staff was helpful when I asked a question.
My complaint is that no one told me what was happening. When I got there, I was told to wait in the lounge and someone would come get me, but no one ever came. Also, I never got a chance to do the service rep to talk about a secondary issue. They just took the car and did the recall work.
It wasn't a terrible experience, but it would have been better had the staff communicated what was going on.
11/27/2024
Mark S. VERIFIED CUSTOMER
George was great great service
11/27/2024
Brian M. VERIFIED CUSTOMER
Terrible communication.
He promised to call me between 2-3pm and never did. I left him several voices messages but never called back. I had to call many other people at your dealership to find out what the problem was but all messages went to voicemail. Eventually I called the front desk to walk over to the service dept and talk to Danny AND still her never called.
Finally I went to the service center. His appolohies felt meaningless.
AND the rattle in my car was NEVER fixed
Danny promised to call me today and never did.
Absolutely terrible service both from Danny and the quality of car service.
11/27/2024
Deneen M. VERIFIED CUSTOMER
I was happy with the service that was provided. But I do have concerns, I don’t believe there is adequate staffing, which caused long waiting times and no phone updates as promised.
11/27/2024
Cao C. VERIFIED CUSTOMER
I waited 2 hours before I could talk to the service advisor when dropping off my car. Then I waited another 2 hours in the lobby before I can talk to the service advisor again in order to pick up my car. I was charged more than $360 for a oil change and a tire rotation. This is my last time to get ripped off by Hyundai of San Bruno. Thank you.
11/26/2024
Ganapathi A. VERIFIED CUSTOMER
Excellent Service
11/25/2024
Carter G. VERIFIED CUSTOMER
Our service appointment was on Thursday morning and the car was to be taken to AW collision upon completion. When I came to pick the car up on Saturday, the service had not been completed yet. The manager expedited the process and got us our car within the hour, but when I spoke with the man who did the service, he hadn’t addressed the number one issue we listed on areas for focus within the service (wheel alignment).