George and the service team were very helpful and accommodating
11/7/2024
Haishan P. VERIFIED CUSTOMER
Good
11/6/2024
Rick D. VERIFIED CUSTOMER
Great communication. Thank you
11/6/2024
Danny S. VERIFIED CUSTOMER
You need to work on communication
11/6/2024
Karim N. VERIFIED CUSTOMER
Very fast and professional service
11/4/2024
Jennifer B. VERIFIED CUSTOMER
She was very nice and helpful!
11/3/2024
Jad G. VERIFIED CUSTOMER
Sherry was quick to help and on-time. She was responsive and helpful. No issues with her.
Scheduling an appointment is a nightmare though. I had to wait 6 weeks (!!) for an oil change and inspection. This is a common theme at Hyundai San Bruno and it is infuriating. I drive long commutes every week, it is very hard to plan 6 weeks ahead of time for an oil change. Please figure something out, this has happened since 2023z
11/3/2024
Jeffrey B. VERIFIED CUSTOMER
Sherry is fantastic!
11/3/2024
Amy S. VERIFIED CUSTOMER
Went above and beyond when getting my car serviced as a walk-in when I had an emergency with my car.
They even washed it!
Thank you!
11/3/2024
Jonah K. VERIFIED CUSTOMER
Solid service. “Joe” is very friendly.
11/3/2024
Mengjun C. VERIFIED CUSTOMER
Good.
11/2/2024
Keith R. VERIFIED CUSTOMER
Sherry was super nice and arranged my service quickly despite some procedural snags. I couldn’t be happier with her handling.
I did arrive on time for my 11 o’clock appointment and was still waiting 20 minutes later. I was somwhat alarmed when the guy next to me said he had been waiting since 10:30. I think if you schedule a time you should be able to honor it. This is an organizational issue, to be clear that it does not impact my delight with Sherry’s professional handling of my service appointment.
11/2/2024
Monroe B. VERIFIED CUSTOMER
I cannot answer that because when I brought my car there I enjoyed was not on something is wrong it was nothing wrong with my car I brought in for rebate recall
11/2/2024
David R. VERIFIED CUSTOMER
The car was supposed to be ready at 2:30. I did not get an update and called for the status at 2:30. Sherry was at lunch and I was told she would call at 3:00pm when she returned from lunch. The person answering my call could not provide an update -why? I got a text from Sherry at 3:00 which indicated it would be “about” another hour before the car would be ready. I was upset at this point and called to talk to Sherry. I left a voicemail indicating I was disappointed and needed a specific time the car would be ready since I had other commitments that afternoon. Someone called back in response my voicemail and said Sherry was with another customer. I said I needed a specific time when I could pick up the car and after holding over 5 minutes was told 20/30 minutes. I got a text at 3:50 indicating the car was ready. I picked it up at that time. Sherry repeatedly apologized. This is the full recap of the situation and I don’t need to be called to discuss any further.
11/2/2024
Emily K. VERIFIED CUSTOMER
Thanks!
11/2/2024
Eric B. VERIFIED CUSTOMER
Sherry is awesome. Great attitude!
11/2/2024
Thorsten A. VERIFIED CUSTOMER
Well done!
11/1/2024
Lazaro L. VERIFIED CUSTOMER
She did a great job on getting me information about my car.