Hyundai of San Bruno Auto Repair Service

Super good service thank you very much for your business

Elizabeth is the best she always goes above and beyond from when i when i arrive until i leave

I had a terrible experience with John Su regarding my car’s transmission repair. This was the second time it broke down, and while the repair was done under warranty, I faced multiple issues with communication. I was never informed that I was entitled to a loaner vehicle due to a manufacturing defect. John Su submitted the necessary paperwork late and was unresponsive to my calls and emails. I had to drive 35 minutes to the dealer for updates, and the repair took 2 months. Although the car is working fine now, the service I received was disappointing.

Excellent customer service! Very professional

She was wonderful and very helpful

Sherry is amazing! You’re so lucky to have Sherry on your staff! I felt so well taken care of and well-informed during my visit.

Joe was very kind. Gave me great service.

Pleasant experience..

Sure we gonna wait for your survey ,I’m very satisfied ????thank you so much.

Sherry was really helpful. I appreciated her updating me on her day off and being responsive when I messaged her. One frustration I had was the lack of ease when calling the service department. My calls were not returned. My case manager from Hyundai Consumer Affairs was also unable to get a hold of anyone after three attempts and messages. When I contacted Sherry the next day, she was able to help me and called my case manager. This has been a consistent challenge every time I had brought my car in.

First service visit since purchasing the Tucson last year. Had to wait nearly two hours for complimentary maintenance but otherwise satisfactory experience. Will return again when next service is required.

Sherry did a great job. 10 out of 10

Sherry and everyone were terrific!!!

Dear Hyundai Team, I recently had the opportunity to work with Sherry during my car maintenance appointment. She was cordial and professional throughout the process, and I appreciate her efforts. However, I do feel that there was a general lack of transparency regarding the status and handling of my vehicle's maintenance. I initially came in to have my battery replaced after AAA technicians informed me that the battery at a point where it needed replacement because he tested the battery's health is at 0% and cranking health at 13%. However, instead of replacing it, the service department just charged the battery to 80%. When I inquired about the battery’s initial charge level to better understand the diagnosis, Sherry was unable to provide that information, which left me with unresolved questions. Additionally, I asked for clarification about the Vehicle Service Contract I purchased for $3,500 and how it would function once my complimentary maintenance plan ends. Sherry informed me that the contract is handled by a third-party provider and not by Hyundai’s service department. This was confusing, as I was under the impression that the extended service plan was directly tied to Hyundai’s servicing when I made the purchase. Lastly, I scheduled this appointment to refill my tires with nitrogen, another optional service I purchased during car's point of sale. Unfortunately, I was informed that the service department no longer provides nitrogen refills, despite being told at the time of purchase that I would always be able to get my tires refilled with nitrogen. While I understand this situation may not fall on Sherry personally, it does reflect poorly on Hyundai’s business practices and the consistency of service expectations. I will be contacting the Hyundai store directly to seek clarification on these issues, but I felt it was important to provide this feedback as these experiences impact customer trust and satisfaction. Thank you for your attention to this matter. Sincerely, Samuel C

You’re the man John!

Great customer service. Definitely coming back for future service on my Kona.

Your person was very professional. I really appreciate it seeing this is a new vehicle… Makes me feel comfortable going into the future.

Thank you

George was very nice and helpful. Thank you.

The Service that was completed was excellent but there were two open issues/questions that I had that weren’t answered because too late in the day in a a Friday.