A few months ago, I gave your service a one-star rating in Google review. It was really terrible experience, especially who are taking follow-up calls. However, during my recent visit a few days ago, I noticed an immediate improvement, starting from the moment I walked through the door. The entire process, from the door to meeting with the adviser, was seamless, efficient, and very friendly. I was especially impressed by the adviser, Nayagodamu, whose professionalism and friendly manner truly made a difference. I'm happy to see such a significant improvement!
10/10/2024
James T. VERIFIED CUSTOMER
Service provided by Elizabeth was excellent. She cares and is willing to go the extra mile to meet the customer’s expectations.
10/10/2024
Rob F. VERIFIED CUSTOMER
I have been coming to this new San Bruno location shortly after it opened. Ive seen many service advisors and managers there and gone. Although I started to become frustrated with our communication, John Su today impressed me with his quick resolve, active involvement with my issues and needs, and discussions regarding future appointment needs. I feel confident moving forward that John will provide the service dept with leadership and success.
10/10/2024
Dolores T. VERIFIED CUSTOMER
Excellent service
10/8/2024
Mary S. VERIFIED CUSTOMER
Some of the worst car service I have ever experienced. I recently got my car serviced here for $800 and nothing I mentioned was checked on, not even the dashboard was reset and my car drove the same if not worse after I picked it up. I was having reoccurring issues with my transmission that needed immediate attention as well and it has been impossible to get ahold of anyone. I called SIX times today and left a message and was not able to reach anyone. I know that is excessive but I’m so tired of this and want to get my car fixed. Hopefully this is constructive feedback but yeah I do not plan on ever coming back to this dealership ever again.
10/8/2024
Jose G. VERIFIED CUSTOMER
Sherry help me good customer service but the other lady i cant remember her name she set across from Sherri ahes not pleasant at all her costumer service bad
10/7/2024
Seifu B. VERIFIED CUSTOMER
Thanks for your customers service
10/6/2024
Steven G. VERIFIED CUSTOMER
Nice friendly service and very fast much appreciated
10/6/2024
Grete H. VERIFIED CUSTOMER
Joe was so helpful and kind, and he made sure my vehicle was serviced in a timely manner. He also helped me better understand my long term service schedule.
10/6/2024
Naomi Y. VERIFIED CUSTOMER
Thank you
10/5/2024
Brant P. VERIFIED CUSTOMER
Great job by Sherry
10/5/2024
Seema C. VERIFIED CUSTOMER
My appointment didn't get scheduled from my online request but I was still accommodated. Sherry was helpful and made the whole process easy.
10/5/2024
Evan W. VERIFIED CUSTOMER
Very friendly happy with the service
10/4/2024
Antoinette C. VERIFIED CUSTOMER
She was very efficient and caring
10/4/2024
John W. VERIFIED CUSTOMER
I come back to this location because of Joe. He’s great.
10/3/2024
Vladimir S. VERIFIED CUSTOMER
Thanks! Very happy
10/3/2024
Bryn L. VERIFIED CUSTOMER
The visit was just a first step. The real test will come when the replacement rearview mirror arrives and is installed.
10/3/2024
11 (. VERIFIED CUSTOMER
Grateful to George for making this run far better than the receptionist initially said. Once he took charge, all was fast and pleasant---except again, receptionist at pickup could not answer a simple question and someone else had to intervene.
10/3/2024
Sandra G. VERIFIED CUSTOMER
I really appreciate his compassion towards my Father's being in the Veterans Hospital he was considerate helping me get my car ASAP I really do appreciate Joe Nayagodamu he has a big heart God Bless you all!
10/2/2024
Kevin S. VERIFIED CUSTOMER
There is not enough room to provide specific details on the horrible service we received. I will never again bring a vehicle to this seevice center.